IT Support Technician

New York, NY, US • Posted 1 day ago • Updated 3 hours ago
Contract W2
12 Months
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • TECHNICIAN
  • DESKTOP SUPPORT
  • MAC SUPPORT
  • IT SUPPORT TECHNICIAN
  • DESKTOP SUPPORT TECHNICIAN
  • PC SUPPORT TECHNICIAN
  • DESKTOP SUPPORT ENGINEER
  • TECHNICAL SUPPORT ENGINEER
  • HELP DESK TECHNICIAN
  • IT SUPPORT SPECIALIST
  • DESKTOP ENGINEER
  • ACTIVE DIRECTORY
  • AD
  • WINDOWS
  • MICROSOFT WINDOWS
  • NETWORKING
  • TCP/IP
  • ETHERNET
  • AUTOPILOT
  • WINDOWS AUTOPILOT
  • MICROSOFT AUTOPILOT
  • MAC
  • MACOS
  • MACINTOSH
  • APPLE

Summary

Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and EnterpriseTransformation.

Role: IT Support Technician
Location: Brooklyn, NY (5 Days Onsite)
Job Type: Contract

Job Summary:
We are seeking a skilled IT Support Technician to provide dedicated onsite technical support for a high-volume testing center in Brooklyn, NY. This role is ideal for candidates with strong desktop support experience, excellent troubleshooting skills, and hands-on expertise with Windows, macOS, Active Directory, and networking.

Key Responsibilities
  • Provide onsite support for desktops, laptops, printers, and peripheral devices.
  • Install, configure, maintain, and troubleshoot Microsoft Windows and Apple macOS systems.
  • Resolve hardware, software, and network connectivity issues.
  • Support Microsoft 365, Active Directory, device provisioning (Autopilot), and user account management.
  • Configure and deploy desktops, laptops, handheld devices, and printers.
  • Document technical issues, maintain support records, and ensure minimal system downtime.
  • Support additional Clients locations when required.

Required Qualifications
  • 46 years of Desktop/IT Support experience.
  • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and PC Hardware.
  • Hands-on experience with Networking (TCP/IP, Ethernet).
  • Excellent troubleshooting, customer service, and communication skills.
  • Ability to work independently in a fast-paced onsite environment.

Preferred Qualifications
  • Experience with Apple macOS and Oracle client applications.
  • Device provisioning using Windows Autopilot.
  • A+ and/or Network+ Certification.
  • Knowledge of CAD software is a plus.
Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10483685
  • Position Id: 26-00634
  • Posted 1 day ago
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