PC Support Technician
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Neotecra, Inc
Dice Job Match Score™
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Job Details
Skills
- Active Directory
- macOs
- TCP/IP
- Mobile Devices
- desktop support
Summary
Job Responsibilities
- Provide dedicated onsite technical support for desktop computers, laptops, printers, peripherals, and related hardware in a testing center environment.
- Install, configure, update, and maintain Microsoft Windows and Apple macOS operating systems.
- Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
- Deploy, image, and configure desktops, laptops, handheld devices, printers, and other endpoint devices.
- Perform device provisioning and deployment using Microsoft Autopilot.
- Support Microsoft 365 applications, including Outlook and other Office productivity tools.
- Assist with Active Directory user account management and basic system administration tasks.
- Support Oracle client-based applications and ensure proper functionality.
- Monitor and maintain testing center systems to ensure maximum uptime during scheduled examinations.
- Perform routine maintenance, software updates, and preventive system checks.
- Document technical issues, resolutions, and support activities in accordance with IT support procedures.
- Coordinate with internal teams to support technology projects, upgrades, and equipment installations.
- Assist with hardware evaluations, software testing, and technical recommendations.
- Support Ethernet connectivity, TCP/IP networking, and peripheral device installations.
- Provide onsite support at additional locations when required.
- Move, install, and replace computer equipment and related hardware as needed.
- Be available to work onsite, including weekends, whenever examinations are scheduled.
Job Requirements
- Experience providing desktop or IT support in an enterprise environment.
- Strong experience supporting Windows desktops, laptops, printers, and peripheral devices.
- Hands-on experience installing, configuring, and troubleshooting Microsoft Windows and Apple macOS.
- Experience supporting Microsoft 365 applications, including Outlook.
- Knowledge of Active Directory administration.
- Experience with device imaging, deployment, and provisioning using Microsoft Autopilot.
- Familiarity with Oracle client-based applications.
- Working knowledge of Ethernet cabling, TCP/IP, and basic networking concepts.
- Ability to diagnose and resolve hardware, software, and connectivity issues independently.
- Strong documentation, problem-solving, and organizational skills.
- Excellent verbal and written communication skills with strong customer service abilities.
- Ability to lift, move, and install IT equipment when required.
- Flexibility to work onsite full-time and weekends based on examination schedules.
Qualifications
- Associate''s or Bachelor''s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 4–6 years of desktop support or IT support experience.
- CompTIA A+ certification preferred.
- CompTIA Network+ certification preferred.
- Experience supporting Microsoft Windows, macOS, Microsoft 365, Active Directory, and Oracle client applications.
- Experience with Microsoft Autopilot device provisioning preferred.
- Familiarity with networking technologies, including TCP/IP and Ethernet.
- Experience supporting testing centers, educational environments, or high-volume end-user support environments is a plus.
- Experience with CAD software and technical drawings is a plus.
- Dice Id: 10109859
- Position Id: 9031139
- Posted 10 hours ago
Company Info
About Neotecra, Inc
Neotecra is a leading provider of staffing, consulting, and solutions in the disciplines of information technology, engineering, administrative, finance and accounting. We give our clients the power to address their challenges and gain a competitive edge in the global market.
Our client base includes a wide spectrum of companies ranging from small start up companies to Fortune 1000 industry leaders. We develop a strong relationship with our clients and are committed to provide the highest level of customer satisfaction.
Leadership
Neotecra was founded by an experienced group of professionals based in the U.S and India with diverse and wide ranging experience in the areas of finance, project management, software architecture & development and human resource management. The leadership group is small, tight-knit and focused on attaining client objectives.
Team
Our constantly expanding team consists of talented professionals with experience gained from developing and delivering client focused solutions. We have formed our team with deliberate care so that as a client, you get what you see. Our skills cover a variety of hardware, software and operating environments and are constantly upgraded to meet the latest challenges in technology. Our consultants embed a balanced combination of technical, analytical and communication skills. We lay great stress on ongoing professional development and utilize a number of tools to hone our skills.
Capabilities
Neotecra is committed to providing innovative software solutions to its clients and recognizes the importance of technology. Our seasoned software professionals have expertise in a wide range of technologies including:
- Cyber security
- Cloud
- Business Intelligence
- Data Analytics
- Mobile/ Web Development
- AI and Machine Learning
Services include on-site and off-site development, project consultancy, requirements gathering and system architecture. We undertake long-term projects on a contract basis with reputable clients. Our goal is to clearly understand our client's need and provide them with real and lasting solutions that meet and exceed their expectations.
Our Commitment
At Neotecra, we understand that delivering client-focused solutions involves not only development of the optimal solution using the most appropriate tools and technologies but also implementation of the solutions developed in the client environment. Given the fact that product and project life cycles are constantly growing shorter, we understand that setting and meeting aggressive implementation schedules is a must for realizing planned payoffs for projects. Further, maintaining the highest standards of quality is a prerequisite for avoiding time and cost overruns. We are committed to devote all resources towards meeting your targets. We spend considerable time in the planning and design stages and then provide appropriate resources to the engagement.
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