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L1 Support remote 100/%

Intellisoft Technologies

Remote • Yesterday

Easy Apply

Contract

17+

SAM - 100% Remote

System One

Hybrid in Vienna, Virginia • 8d ago

Easy Apply

Contract

$45

Job Details

Skills

L1 Support

Summary

Job Description: L1 Support Specialist (USA - 100% Remote)
Position Overview
Role: L1 Technical Support Specialist
Location: 100% Remote (USA-based clients / operations)
Type: Full-Time / Contract
Key Responsibilities
Provide first-line technical support (L1) to end-users via ticketing system, chat, email, and phone.
Troubleshoot, diagnose, and resolve basic hardware, software, network, and access issues.
Document all troubleshooting steps, escalations, and resolutions clearly in the IT service management tool.
Escalate complex or unresolved issues to L2/L3 engineering teams with detailed notes.
Assist with user onboarding, account provisioning, password resets, and basic permission configurations.
Requirements
Proven experience in technical support, helpdesk, or customer-facing IT environments.
Strong familiarity with Windows/macOS operating systems, Microsoft 365, Active Directory, and VPN troubleshooting.
Excellent written and verbal communication skills with a customer-first mindset.
Ability to work independently in a 100% remote setting across US time zones.
Next Steps & Timeline
Important Update:
Call Setup: A preliminary discussion/interview call is being set up for today.
Onboarding: Official onboarding for selected candidates is scheduled for next week.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: intelsft
Position Id: 9064130
Posted 1 day ago

Company Info

About Intellisoft Technologies

Intellisoft partners with organizations to provide end-to-end technological solutions since 1997. Our corporate headquarters is based in Dallas, TX. In addition to our US locations, we have offices in Europe and Asia. We serve small to mid-size companies, as well as large and Fortune 500 corporations. Our team of consultants and engineers deliver trustworthy and reliable software solutions to our Clients to increase their sales and profitability.

Our highest compliment is that our Clients recommend and refer our services for any and everything software related on a consistent bases over the almost 20 years. The Intellisoft team distinguishes itself by developing and implementing innovative technology products. Our experience allows us to analyze existing technology environments, customize based our Clients organizational needs and goals, deliver operating systems and application programming and ensure full integration into the existing environments.

Mission:

The Intellisoft team is fiercely dedicated to delivering results-oriented services to our Clients. Our team of experts demonstrates the values that make our company reliable and dependable to provide meaningful solutions. All our offices are integrated to form a unique combination of skills and expertise in order to provide the best service.

Our Services:

Our services include but are not limited to the following areas;