L1 Support remote 100/%
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Job Details
Skills
- L1 Support
Summary
Job Description: L1 Support Specialist (USA - 100% Remote)
Position Overview
Role: L1 Technical Support Specialist
Location: 100% Remote (USA-based clients / operations)
Type: Full-Time / Contract
Key Responsibilities
Provide first-line technical support (L1) to end-users via ticketing system, chat, email, and phone.
Troubleshoot, diagnose, and resolve basic hardware, software, network, and access issues.
Document all troubleshooting steps, escalations, and resolutions clearly in the IT service management tool.
Escalate complex or unresolved issues to L2/L3 engineering teams with detailed notes.
Assist with user onboarding, account provisioning, password resets, and basic permission configurations.
Requirements
Proven experience in technical support, helpdesk, or customer-facing IT environments.
Strong familiarity with Windows/macOS operating systems, Microsoft 365, Active Directory, and VPN troubleshooting.
Excellent written and verbal communication skills with a customer-first mindset.
Ability to work independently in a 100% remote setting across US time zones.
Next Steps & Timeline
Important Update:
Call Setup: A preliminary discussion/interview call is being set up for today.
Onboarding: Official onboarding for selected candidates is scheduled for next week.
- Dice Id: intelsft
- Position Id: 9064130
- Posted 1 day ago
Company Info
About Intellisoft Technologies
Our highest compliment is that our Clients recommend and refer our services for any and everything software related on a consistent bases over the almost 20 years. The Intellisoft team distinguishes itself by developing and implementing innovative technology products. Our experience allows us to analyze existing technology environments, customize based our Clients organizational needs and goals, deliver operating systems and application programming and ensure full integration into the existing environments.
Mission:
The Intellisoft team is fiercely dedicated to delivering results-oriented services to our Clients. Our team of experts demonstrates the values that make our company reliable and dependable to provide meaningful solutions. All our offices are integrated to form a unique combination of skills and expertise in order to provide the best service.
Our Services:
Our services include but are not limited to the following areas;
- Staffing & Recruiting
- Consulting & Support
- Infrastructure Management
- Outsourcing
- VoIP Support & Consulting
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