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Job Details

Skills

GxP
Smartsheet
Jira
Learning Management (LMS)

Summary

Lead BSA - LMS Transformation & SAP SuccessFactors Migration

GxP experience is required

The Lead Business Systems Analyst (Lead BSA) will serve as the primary liaison between business stakeholders and the LMS implementation team, supporting Milestone's enterprise-wide Learning Management System (LMS) transformation program and migration from SumTotal LMS to SAP SuccessFactors Learning.
This role is responsible for leading business analysis activities across all phases of the transformation, including current-state assessments, future-state process design, requirements management, data migration planning, reporting requirements, validation support, user acceptance testing (UAT), and deployment readiness. The Lead BSA will work closely with HR, Legal, Compliance, Quality, Clinical Operations, Regulatory Affairs, IT, system integrators, and executive stakeholders to ensure business needs are accurately translated into scalable and compliant system solutions.
The ideal candidate will possess extensive experience supporting enterprise software implementations within pharmaceutical, biotechnology, medical device, or other GxP-regulated environments and have strong expertise in LMS platforms, process transformation, data migration, and stakeholder management.
Key Responsibilities

Lead requirements gathering, business process analysis, and solution design activities supporting the migration from SumTotal LMS to SAP SuccessFactors Learning.
Partner with business stakeholders across HR, Quality, Compliance, Regulatory Affairs, and other functions to translate business needs into functional and technical requirements.
Facilitate workshops, process reviews, and stakeholder meetings to define future-state learning, compliance, and reporting processes.
Document and manage business, functional, technical, and compliance requirements, ensuring traceability throughout the project lifecycle.
Analyze current-state LMS processes, workflows, training records, curricula, and reporting structures to identify improvement opportunities.
Develop process maps, business capability assessments, use cases, user stories, and supporting solution documentation.
Lead business analysis activities related to data migration, including data mapping, cleansing, validation, reconciliation, and training record integrity.
Collaborate with technical teams, system integrators, and business owners to resolve data, process, and system issues.
Lead User Acceptance Testing (UAT) activities, including test planning, script development, execution support, defect management, and business validation.
Support Computer System Validation (CSV), audit readiness, and regulatory compliance activities to ensure solutions meet GxP requirements.
Build strong stakeholder relationships and facilitate cross-functional collaboration to drive decision-making and issue resolution.
Provide business impact assessments, recommendations, and risk analyses to support governance and project leadership.
Define reporting, dashboard, and KPI requirements to support compliance, training effectiveness, adoption, and operational performance.
Support organizational change management, deployment readiness, user adoption, and post-implementation stabilization activities.
Ensure all business processes, requirements, and system solutions align with regulatory, quality, compliance, and data governance standards.

Required Qualifications

Bachelor's degree in Business Administration, Information Systems, Computer Science, Life Sciences, or equivalent work experience.
12+ years of Business Systems Analysis experience supporting enterprise applications and transformation initiatives.
5+ years of experience supporting LMS, HRIS, ERP, or enterprise platform implementations.
Demonstrated experience leading requirements and process design activities in complex cross-functional environments.
Experience supporting enterprise software implementations and data migration initiatives.
Strong understanding of SDLC, Agile, Waterfall, and Hybrid delivery methodologies.
Experience working within GxP-regulated environments.
Excellent facilitation, communication, documentation, and stakeholder management skills.
Ability to work effectively across business, IT, and vendor organizations.

Preferred Qualifications

Experience with SAP SuccessFactors Learning implementations.
Experience with SumTotal LMS administration or migration projects.
Experience supporting Learning Management Systems in pharmaceutical, biotechnology, or medical device organizations.
Experience supporting Computer System Validation (CSV) activities.
Knowledge of training compliance processes and regulated learning environments.
Understanding of organizational change management and process transformation practices.
Experience leading business analysis teams or serving as a Lead BSA on large-scale programs.

Tools, Systems & Technical Knowledge

SAP SuccessFactors Learning
SumTotal LMS
Cornerstone OnDemand
Workday Learning
Other enterprise LMS platforms

Jira / Confluence
Microsoft Visio / Lucidchart

Power BI
Tableau
Databricks
SQL (preferred)

Microsoft 365 Suite / Microsoft Teams
SharePoint

Preferred Certifications

CBAP (Certified Business Analysis Professional)
PMI-PBA (Professional in Business Analysis)
PMP (Project Management Professional)
SAP SuccessFactors Learning Certification
Lean Six Sigma Green Belt
Agile Certified Practitioner (PMI-ACP)
GxP / CSV Certification

The estimated pay range for this position is USD $55.00/Hr - USD $60.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: smci
Position Id: 894167
Posted 4 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Details

Skills

GxP
Smartsheet
Jira
Learning Management (LMS)

Summary

Lead requirements gathering, business process analysis, and solution design activities supporting the migration from SumTotal LMS to SAP SuccessFactors Learning.
Partner with business stakeholders across HR, Quality, Compliance, Regulatory Affairs, and other functions to translate business needs into functional and technical requirements.
Facilitate workshops, process reviews, and stakeholder meetings to define future-state learning, compliance, and reporting processes.
Document and manage business, functional, technical, and compliance requirements, ensuring traceability throughout the project lifecycle.
Analyze current-state LMS processes, workflows, training records, curricula, and reporting structures to identify improvement opportunities.
Develop process maps, business capability assessments, use cases, user stories, and supporting solution documentation.
Lead business analysis activities related to data migration, including data mapping, cleansing, validation, reconciliation, and training record integrity.
Collaborate with technical teams, system integrators, and business owners to resolve data, process, and system issues.
Lead User Acceptance Testing (UAT) activities, including test planning, script development, execution support, defect management, and business validation.
Support Computer System Validation (CSV), audit readiness, and regulatory compliance activities to ensure solutions meet GxP requirements.
Build strong stakeholder relationships and facilitate cross-functional collaboration to drive decision-making and issue resolution.
Provide business impact assessments, recommendations, and risk analyses to support governance and project leadership.
Define reporting, dashboard, and KPI requirements to support compliance, training effectiveness, adoption, and operational performance.
Support organizational change management, deployment readiness, user adoption, and post-implementation stabilization activities.
Ensure all business processes, requirements, and system solutions align with regulatory, quality, compliance, and data governance standards.

Required Qualifications

Bachelor's degree in Business Administration, Information Systems, Computer Science, Life Sciences, or equivalent work experience.
12+ years of Business Systems Analysis experience supporting enterprise applications and transformation initiatives.
5+ years of experience supporting LMS, HRIS, ERP, or enterprise platform implementations.
Demonstrated experience leading requirements and process design activities in complex cross-functional environments.
Experience supporting enterprise software implementations and data migration initiatives.
Strong understanding of SDLC, Agile, Waterfall, and Hybrid delivery methodologies.
Experience working within GxP-regulated environments.
Excellent facilitation, communication, documentation, and stakeholder management skills.
Ability to work effectively across business, IT, and vendor organizations.

Preferred Qualifications

Experience with SAP SuccessFactors Learning implementations.
Experience with SumTotal LMS administration or migration projects.
Experience supporting Learning Management Systems in pharmaceutical, biotechnology, or medical device organizations.
Experience supporting Computer System Validation (CSV) activities.
Knowledge of training compliance processes and regulated learning environments.
Understanding of organizational change management and process transformation practices.
Experience leading business analysis teams or serving as a Lead BSA on large-scale programs.

Tools, Systems & Technical Knowledge

SAP SuccessFactors Learning
SumTotal LMS
Cornerstone OnDemand
Workday Learning
Other enterprise LMS platforms

Jira / Confluence
Microsoft Visio / Lucidchart

Power BI
Tableau
Databricks
SQL (preferred)

Microsoft 365 Suite / Microsoft Teams
SharePoint

Preferred Certifications

CBAP (Certified Business Analysis Professional)
PMI-PBA (Professional in Business Analysis)
PMP (Project Management Professional)
SAP SuccessFactors Learning Certification
Lean Six Sigma Green Belt
Agile Certified Practitioner (PMI-ACP)
GxP / CSV Certification

Dice Id: smci
Position Id: 894167
Posted 4 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Lead BSA - LMS Transformation & SAP SuccessFactors Migration

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Lead BSA - LMS Transformation & SAP SuccessFactors Migration

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Dice Job Match Score™

Alicia Loerzel

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Lead BSA - LMS Transformation & SAP SuccessFactors Migration

Milestone Technologies, Inc.

Job Details

Skills

Summary

Company Info

About Milestone Technologies, Inc.

Dice Job Match Score™

Alicia Loerzel

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