Job Description SummaryAs a Technical Support Solutions Professional, the primary responsibility of this specialist is to help GE MR partner sites maximize the clinical performance and efficiency across their MR fleet, and to facilitate and support their research activities. This specialist will also act as clinical "voice of the customer", work with scientists, engineers, and clinical specialists to ensure that our solutions meet the customer requirements.
This role requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to reside in the Carolinas area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world
Job DescriptionRoles and Responsibilities- Lead image quality, workflow optimization projects and operational efficiency, in conjunction with GE partner sites, to maximize clinical performance and efficiency of GE MR scanners across their fleet.
- Provide coaching during clinical scanning to strengthen customer knowledge, confidence, and competency.
- Support protocol standardization across scanners, departments, and locations where appropriate.
- Translate complex MR technology and concepts into practical, clinically relevant guidance for a variety of audiences.
- Support implementation and effective use of advanced MR applications.
- Assisting with customer complaints, investigations, and ultimately offer product solutions.
- Identify knowledge gaps and develop targeted education plans to support continued staff development.
- Communicate recurring customer needs, clinical trends, and opportunities for product or workflow improvement to appropriate internal teams.
Required Qualifications- Certified Radiologic Technologist (ARRT) or global equivalent
- Minimum of 5 years experience in MR, including all clinical applications and performing procedures.
- Minimum of 3 years of GE MRI experience.
- Required to travel 70% within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car if eligible.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Characteristics- Ability to present complex material to diverse audiences.
- Ability to work well independently and as part of a team.
- Self-driven, creative, flexible, and well organized.
- Ability to clearly communicate with customers and internal teams.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
