Position OverviewWe are building a dedicated L2 Operational Support team responsible for the stability and availability of our 24/7 live video streaming, ad insertion, and real-time delivery platforms. This is a high-ownership, production-level role acting as the technical bridge between Support, Engineering, DevOps, and enterprise customers during major live events. The Technical Core (What Youll Do)Incident Ownership & Production Operations: Own and resolve high-impact production incidents. Sa