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Software Support Engineer

Remote • Posted 9 hours ago • Updated 9 hours ago

Full Time

Remote

Fitment

Dice Job Match Score™

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Job Details

Skills

Software Support
Video On Demand
Network Administration
Reliability Engineering
Servers
DRM
Supervision
Incident Management
Standard Operating Procedure
Collaboration
Network
Storage
Service Delivery
Computer Science
Information Technology
Media
System Administration
IT Operations
Video Engineering
Video
Workflow
VOD
Linux Administration
Scripting
Python
Bash
Windows PowerShell
Grafana
Splunk
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
Load Balancing
HTTP
Streaming
HLS
MPEG
Dash Python
RTMP
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform

Software Support
Video On Demand
Network Administration
Reliability Engineering
Servers
DRM
Supervision
Incident Management
Standard Operating Procedure
Collaboration
Network
Storage
Service Delivery
Computer Science
Information Technology
Media
System Administration
IT Operations
Video Engineering
Video
Workflow
VOD
Linux Administration
Scripting
Python
Bash
Windows PowerShell
Grafana
Splunk
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
Load Balancing
HTTP
Streaming
HLS
MPEG
Dash Python
RTMP
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform

Summary

Software Support Engineer (Graduate)

Role: Assoc Eng, SRE Data Video

Job Summary

We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs).

As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.

Responsibilities

Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
Execute runbooks for routine operational tasks, deployments, and platform maintenance.
Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
Document incident response steps, troubleshooting guides, and standard operating procedures.
Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.

Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
0-2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.

Technical Expertise

Basic understanding of Linux administration and troubleshooting.
Familiarity with scripting (Python, Bash, or PowerShell).
Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
Experience with cloud environments (AWS, Azure, Google Cloud Platform) is desirable but not required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL155990
Position Id: 5dc0bd79ef51550dbf55d22b988ce8ae
Posted 9 hours ago

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