Solution IT Inc. is looking for Oracle CX Solution Architect (Functional) for one of its clients at Remote
Job Title: Oracle CX Solution Architect (Functional)
Responsibilities
- Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices
- Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps
- Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities
- Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture
Required Skills
- Bachelor's in Engineering / Business / IT (MBA preferred for consulting roles)
- 10+ years IT experience with 6+ years in Oracle CX
- Proven experience as Solution Architect / Functional Architect
- Experience in multiple end-to-end CX implementations and presales engagements
- Strong functional exposure across CX lifecycle and business processes.
- Strong expertise in:
- Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud)
- CRM and Customer Experience transformation strategies
- CX business processes (Lead-to-Cash, Service lifecycle)
- Business process reengineering and consulting
- Solution blueprinting and functional architecture
- Industry-specific CX use cases and best practices
Work Site: Remote (25% travel is involved based on client request)
Duration: 6 Months
Expected Start Date: Immediate
Number of Positions: 1
Please send your responses back to
About Solution IT
Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.
Thanks
Recruiting Team
SOLUTION IT INC
Work: / Extn 120 / 137
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