Oracle EPM Cloud Support Engineer

Job Role- Senior Oracle EPM Cloud Support Engineer

Location- Remote

Hiring Mode- Fulltime

Role Summary-

Provide production support and operational ownership for Oracle EPM Cloud applications across EPBCS (Planning), FCCS (Financial Consolidation and Close), EPRCS (Narrative Reporting), and PCMCS (Profitability & Cost Management). Ensure stable month/quarter/year-end operations, timely incident resolution, reliable data integrations, and continuous improvements for performance, controls, and user experience.

Key Responsibilities-

• Provide production support for EPBCS, FCCS, EPRCS, and PCMCS including incident triage, troubleshooting, root-cause analysis, and resolution within SLAs.
• Support planning cycles in EPBCS (short range forecast, long range forecast/budget/what-if): business rule run issues, forms and dashboard, workflow/support for approvals, and data validation/reconciliation.
• Support close cycles (month/quarter/year-end): monitor FCCS consolidations/translations/eliminations/journals, EPRCS package publishing, and PCMCS model runs; manage escalations and stakeholder communications.
• Troubleshoot and resolve data load/integration issues (Data Integration, file loads, APIs), mapping errors, validation failures, and data reconciliation breaks across all EPM modules.
• Administer and support EPRCS reporting packages (doclets, reference doclets, bindings, publishing) and resolve Smart View/MS Office connectivity, refresh, and performance issues.
• Support FCCS functional processes: ownership management, intercompany eliminations, currency translation, journals, close validations, and process controls.
• Support PCMCS models: allocations, drivers, stages, rulesets, model execution failures, and performance optimization.
• Perform security administration (user provisioning, roles, access reviews) and support audit/compliance requests (evidence collection, SOX controls alignment where applicable).
• Coordinate change/release activities: patch impact assessments, regression testing, UAT support, and production deployments using standard change management practices.
• Maintain operational documentation (runbooks, SOPs, batch schedules, known errors) and drive problem management for recurring issues.

Required Qualifications / Work Experience-

• 10-12 Years of experience in Hyperion, Essbase, HFM, EPBCS, FCCS, EPRCS & PCMCS.
• 6+ years of hands-on Oracle EPM experience in application support (L2/L3).
• 6+ years of EPBCS (Planning) support experience covering:
  • Troubleshooting business rules/calculations, runtime prompts, job failures, and performance issues
  • Support for planning artifacts: forms, dashboards, task lists and metadata changes
  • Support for forecast/budget cycles, user issues, and data validation/reconciliation
• 3+ years of support experience across FCCS, EPRCS (Narrative Reporting), and PCMCS (hands-on production support and issue resolution).
• Strong experience troubleshooting integrations/data loads (Data Integration and/or file-based loads; APIs/automation a plus).
• Experience with ITSM tools (e.g.,Jira & confluence), SLA management, and stakeholder communications during critical cycles.
• Ability to provide on-call/after-hours support during planning and close windows.
• Experience with EPM Automate, Groovy scripting, REST APIs, and CI/CD style deployment approaches.
• Experience with EPM Cloud monthly patching, regression testing, and release management, JIRA & Release management.
• Exposure to EDMCS, EDMCS integration with ERP Cloud and all other EPM modules and formal metadata governance processes.