Platform Operations Analyst Thoriva · Remote · Full-Time Thoriva, an Infinite Company, is seeking a Platform Operations Analyst to support the availability of the Education Platform. Acting as the first line of operational support for the Education Platform - this role is responsible for overnight and weekend monitoring of platform health, triage system and application alerts, executing recovery procedures, triggering and validating automated deployments, and escalating issues to higher-level support teams when appropriate. ABOUT THE COMPANY Thoriva is an AI technology company delivering intelligent, data-driven solutions to transform government operations. We combine AI solutions, commercial expertise, and complex business logic to address government and federal agencies’ biggest challenges. JOB SUMMARY As Platform Operations Analyst, you play a critical role in ensuring platform availability, reliability, and continuity of service for consumers, clients, and business stakeholders. Success in this position requires strong attention to detail, sound judgment, adherence to established procedures, and the ability to respond effectively during incident situations. You will take action to ensure the Platform is performing at highest level of Availability and Performance. You will be working in a high pressure, dynamic, and fast paced environment. Key Responsibilities Monitor enterprise applications, infrastructure, services, and scheduled processing jobs; triage alerts and identify potential service disruptions or missed processing deadlines
Perform first-level troubleshooting using dashboards, job history, logs, and documented checks to establish symptoms, affected services, urgency, and business impact
Execute approved runbooks, automation routines, and recovery procedures. Start or restart services and rerun jobs after confirming required checks, authorization, and documented stop conditions
Create and maintain incident records with impact, actions taken, evidence, results, and follow-up items to enable clean hand-off to next-shift analysts without repeating work
Prepare shift handoffs covering open incidents, processing status, upcoming deadlines, current issue owners, and required next actions
Required Qualifications Associate’s degree in information technology, Computer Science, Information Systems, or a related technical field; or equivalent combination of education and experience.
Working knowledge of Windows and Linux operating systems including knowledge of basic concepts such as services, processes, permissions, and application connectivity.
Foundational troubleshooting skills, including the ability to identify symptoms by reviewing alerts, logs, and job histories.
Availability to work a rotating evening, overnight, weekend, and holiday schedule as required by this role
Preferred Qualifications 1-3 years of experience in IT operations, technical support, help desk, network operations center (NOC), production support, or related technical environments.
Experience with batch processing, job scheduling, processing dependencies, and validation of job outcomes
Experience executing approved automation, scripts or deployment/recovery jobs through controlled tooling such as Azure DevOps, Harness, Ansible or equivalent platforms
Shift Details: Compensation & Benefits Comprehensive benefits package including health, dental, vision, 401(k), and paid time off (PTO)
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