Prin IT Architect - Exempt

Years of Experience Required:

• 10 years of experience with a bachelor’s degree or 8 years of experience with an advanced degree.
• 5 years of hands-on Salesforce experience (configuration and/or development) with at least 2 years in a technical lead or architecture role.

Responsibilities:

• Define, describe, diagram, and document the role and interaction of technological and human components to provide cost-effective and innovative solutions.
• Promote and govern good architectural practice through proven technology and human interaction patterns and architecture mentorship.
• Support the full lifecycle management of the IT portfolio, including the selection, usage, enhancement, and replacement of IT applications, infrastructure, and services.
• Deliver and/or manage projects assigned and work with stakeholders to achieve desired results.

Differentiating Factors:

• Autonomy: Recognized expert managing large projects or processes with considerable latitude in determining deliverables.
• Organizational Impact: Contribute to defining the direction for new products, processes, standards, or operational plans with significant impact.
• Innovation and Complexity: Solve difficult and moderately complex problems, develop solutions independently.
• Communication and Influence: Represent the organization as a primary contact for projects and initiatives; communicate with internal and external customers and vendors.
• Leadership and Talent Management: Provide guidance, coaching, and training to other employees; manage major/moderately complex projects.

Required Knowledge and Experience:

• Mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience.
• Broad knowledge of project management.
• Requires a University Degree and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.

Role Overview:

The Global Salesforce Commercial Platforms IT team at Healthcare is a globally distributed organization delivering scalable Salesforce solutions. Partnering with business units and enterprise functions, the team supports the complete solution lifecycle from business intake, solution architecture, and implementation through deployment, governance, and continuous improvement leveraging Agile delivery, cross-functional collaboration, and human-centered design.

Architecture & Technology Leadership:

• Serve as the Principal Salesforce Technical Architect for the enterprise Salesforce platform.
• Define, implement, and govern Salesforce architecture, standards, reusable design patterns, and best practices.
• Partner with business stakeholders, product owners, solution architects, and delivery teams to translate business strategy into scalable technology solutions.
• Lead architecture governance, portfolio lifecycle decisions, and technical roadmap planning to minimize technical debt.
• Define, document, and communicate end-to-end solution architecture covering business processes, data, integrations, security, automation, and AI capabilities.
• Evaluate emerging Salesforce technologies and recommend adoption strategies aligned with enterprise goals.

Business Consulting & Solution Architecture:

• Lead discovery sessions and business workshops to understand business capabilities, pain points, and strategic objectives.
• Translate business requirements into scalable solution architectures and implementation roadmaps.
• Lead technical design workshops with business, product, and engineering teams.
• Prepare architecture diagrams, technical specifications, integration designs, and solution documentation.
• Estimate level of effort, evaluate technical feasibility, identify implementation risks, and recommend mitigation strategies.
• Serve as the trusted advisor for Salesforce platform capabilities and enterprise solution decisions.

A Day in the Life:

• Designing and implementing scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, and APIs.
• Strong experience designing, architecting, and implementing Salesforce Experience Cloud solutions for customer, partner, and employee portals.
• Expertise in Experience Cloud architecture, including authentication, authorization, guest user security, sharing model, CMS integration, branding, personalization, and scalable portal design.
• Experience implementing secure authentication mechanisms such as SSO, SAML, OAuth, and identity management for external users.
• Hands-on experience with Experience Builder, Lightning Web Components (LWC), custom theming, CMS, navigation, and digital user experience optimization.
• Experience integrating Experience Cloud with enterprise systems, content management platforms, identity providers, and external APIs.
• Strong understanding of Experience Cloud licensing models, external user security, data sharing strategies, and performance optimization for high-volume external user communities.
• Hands-on experience with JavaScript, TypeScript, HTML, CSS, JSON, REST APIs, and modern UI frameworks.
• Building AI-powered business solutions using Agentforce, Prompt Builder, and Salesforce AI capabilities.
• Designing scalable customer data solutions leveraging Salesforce Data Cloud and AI-driven insights.
• Leading enterprise integrations using REST, SOAP, Platform Events, WebMethods, middleware, and external APIs.
• Troubleshooting complex production issues, performing root cause analysis, and ensuring high platform reliability.
• Reviewing code, maintaining high code quality standards, and enforcing enterprise development best practices.
• Lead technical delivery for the Salesforce roadmap and strategic Salesforce programs across Neuromodulation and Pelvic Health.
• Own solution design through implementation, SIT, UAT, deployment, and production stabilization.
• Identify technical risks early and proactively drive mitigation plans.
• Support Agile delivery teams by removing technical roadblocks and ensuring solution quality.
• Collaborate with globally distributed teams across the Americas, EMEA, and APAC.
• Mentor Salesforce administrators, developers, and technical leads while fostering engineering excellence.

Required Knowledge and Experience:

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
• 12 years of overall IT experience with 10 years of hands-on Salesforce development and architecture experience.
• Proven experience leading enterprise Salesforce implementations from architecture through delivery.
• Experience integrating Salesforce with enterprise applications using REST, SOAP, Platform Events, WebMethods, middleware, and APIs.
• Experience with Git/Bitbucket, CI/CD pipelines, DevOps, and deployment tools such as Copado.
• Strong understanding of Salesforce data models, security architecture, scalability, and platform performance optimization.
• Strong debugging, analytical, and problem-solving skills.
• Experience working in Agile/Scrum delivery environments.
• Ability to effectively collaborate with globally distributed cross-functional teams.
• Excellent communication, stakeholder management, and executive presentation skills.

Nice to Haves:

• Salesforce certifications (e.g., Salesforce Certified Application/System Architect, Experience Cloud Consultant, Sales/Service Cloud Consultant, Health Cloud Accredited Professional).
• Experience architecting enterprise-scale Experience Cloud solutions supporting thousands of external users across customer, partner, and patient engagement portals.
• Experience with healthcare or regulated industry digital experience solutions, including secure external user access and compliance requirements.
• Experience in Sales Enablement or CRM transformation programs.
• Experience working in global enterprise environments.