Your role
Your mission is to deliver skilled on-site service that keeps our customers' equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.
This Project Engineer position will be primarily focused on installation, commissioning, debugging, testing, and support of machine vision systems at our solar customer locations. The role will require international travel during initial training and then 6-12 months of on-site technical support at our solar customer near Laurens, South Carolina. It is preferred that the person lives full-time within a 45-minute drive to the customer facility. After the completion of this first major installation, it is likely that extensive travel will be required to support other solar customers.
The engineer works closely with Project Managers to ensure projects are completed on schedule, meets customer expectations, and maintains the highest standards of quality and professionalism.
Your day-to-day
- Install, commission, test, and debug machine vision systems at customer facilities.
- Travel to customer sites to support project implementation and commissioning activities.
- Execute assigned projects according to established schedules, milestones, and customer deadlines.
- Report directly to the assigned Project Manager for project execution while maintaining alignment with functional management.
- Serve as the primary on-site technical representative and liaison between the customer and the company.
- Represent the company with professionalism, integrity, and a customer-focused attitude at all times.
- Maintain regular communication with customers regarding project status, technical issues, and system performance.
- Provide detailed and timely project updates, technical reports, and issue documentation to Project Managers.
- Identify, troubleshoot, and resolve system issues related to machine vision, and automation equipment.
- Verify system functionality and performance through testing, validation, and customer acceptance activities.
- Proactively identify technical challenges and implement corrective actions whenever possible before escalating issues.
- Collaborate with engineering, project management, and support teams to resolve technical problems efficiently.
- Document field changes, lessons learned, and recommendations for future improvements.
- Ensure all work is performed in accordance with company procedures, customer requirements, and safety standards.
- Support project completion activities and assist with customer training when required.
Your skills and experience
- Associate's degree (Engineering, Technology, Automation) preferably with experience in vision systems, robot programming, logic controller, and/or tool making.
- Bachelor's Degree (Engineering, Math, Physics) or equivalent education and experience.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to read and interpret technical documentation, drawings, and project requirements.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Strong customer-service mindset and professional demeanor.
- Ability to work as part of a team and work remotely in field.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Your job location
This role is fully remote and employed through our legal entity in Plymouth, MI. We are looking for a candidate near the Laurens, South Carolina area.
Why it is great to work with us
- An inviting, family-like atmosphere.
- Working for a fast-growing technology and market leader, as part of the traditional, globally operating Atlas Copco Group.
- Extensive opportunities for continued development.
- New challenges and opportunities to learn every day.
- A culture known for respectful interaction, ethical behavior, and integrity.
- A rewarding, forward-thinking company culture with excellent company benefits.
- Comprehensive benefits package including competitive compensation, medical, dental, vision, life insurance, ST/LT Disability Insurance, and a 401k with Company Match.
- Potential opportunities for overtime, allowing increased earning potential for employees.
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