JOB SUMMARYWe seek a
Circuit Breaker Technical Application Engineering (CB TAE) who will provide pre- or post-sales technical field engineering, product demonstration, and training support to potential and existing Doble customers. This role provides technical expertise in Doble circuit breaker test equipment, analyzers, and software, and supports diagnostics, timing, and motion analysis of high-voltage circuit breakers. The CB TAE will support market research and product development input to the Offering Managers. CB TAE will have the opportunity to publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations. Engineers at Doble have the potential to become nationally and internationally renowned experts.
ESSENTIAL JOB FUNCTIONS- An in-depth understanding of diagnostic test techniques for high-voltage substation apparatus, including circuit breakers, circuit switchers, and reclosers
- Provides pre- and post-sales, technical, and training support on the operation and application of the Doble comprehensive suite of circuit breaker test equipment and analyzers designed for diagnostics, timing, and motion analysis of high-voltage circuit breakers to potential and existing customers
- Proficiency in Doble circuit breaker test equipment and analyzers, including the TDR9100, TDR900, and the CBA series (CBA 2000, CBA 3000) and their accessories.
- Supports the Regional Sales Managers in demonstrating Doble circuit breaker hardware and software to potential customers
- Prepare test plans for various circuit breaker models, provide engineering support, and prepare written reports on the interpretation of data measured by Doble Circuit Breaker Instruments.
- Review submitted test data sheets and create written reports on abnormal conditions as needed for sales, technical, and training support.
- Provide training to customers on testing techniques and applications of Doble Circuit Breaker analyzer hardware and software solutions
- Provide support to Offering Managers in the testing of the new Doble software and hardware
- Provide support to Offering Managers in the development and revision of manuals
- Author papers for Doble conferences
- Assist in providing technical expertise for research and development projects
- Provide support to other engineers in the department or other departments within the company
- Participate in conferences/trade shows and other company-sponsored events, including committee meetings, general sessions, user group meetings, and meetings with clients
- Continuously work to upgrade skills concerning computers, software, test theory, test equipment operation, apparatus operation and training presentations, in accordance with ISO 9001 Standard Operating Procedures
- Act as a "Doble representative" and advocate for Doble and Doble's customers
- Matrixed organization reporting to the Manager, Technical Application Engineering
Communications & Analytics- A solid commitment to customer service is a fundamental requirement
- Communicate customer needs effectively to Doble management within the Technical Application Engineering Dept, Offering Management, including product specifications, pricing, and competitive intelligence gained in the field
- Present Doble products, services and solutions at seminars, conferences and trade shows to industry influencers
- Write technical papers, application notes, and guides on topics related to Doble products and services
- Collaborate with other departments (primarily Engineering, Client Service Engineering, and Sales) and all individuals to facilitate positive working relationships with all internal and external Doble stakeholders
- Support new product development and current product enhancement via the incorporation of customer feedback
- Provide support in testing new product feature sets and software evaluation to improve overall product quality
- Report existing issues via the established software bug-logging system and a more comprehensive Doble-wide system
- Provide on-site support and services; provide remote support via email, telephone, and web-based solutions
- Provide customer issue resolution for issues with existing products via the methods described above
- Provide basic language support via term extraction from manuals, guides, brochures, and other product literature
- Participate in Doble Spring Conference technical sessions, writing and/or delivering at least one paper and/or presentation during the week to conference participants
- Complete Level 1 Technical Application Engineering training across the complete Doble product/service portfolio
- Complete Level 2 / Level 3 Technical Application Engineering training for the core product focus area
- Serve in a train-the-trainer role internally for other Doble employees to understand various products
- Serve as a trainer of various Doble products to the Sales teams and Channel Partners
- Proven ability to manage time, priorities, travel, and company requirements.
QUALIFICATIONSEDUCATION:Bachelor's degree in electrical engineering (or equivalent)
MS Engineering (or equivalent) (++)
PE License in Electrical Engineering (or equivalent) (+++)
REQUIRED EXPERIENCE:- S. Electrical Engineering degree or equivalent experience in the field of electric power engineering
- 5+ years of experience in the electrical power industry, particularly in protective relay testing.
- Must be fluent in English
- Must enjoy teaching and relating ideas or concepts to individuals with varied levels of experience
- Must have the ability to express ideas clearly in both written and oral forms, and develop new media communications
- Must have the ability to listen carefully.
- Must have excellent time management skills to work in a remote environment
- Must always have a professional demeanor with all stakeholders, both internal and external to Doble
- Must have a strong balance of product and service orientation
- Must demonstrate superior skills and proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)
- Proven project management skills and ability to meet critical deadlines while managing multiple priorities
- Must have a valid passport and be able to obtain a valid Visa to any country required for Doble fieldwork
- Domestic and international travel required (50%); this level can vary throughout the year due to customer demand
PREFERRED EXPERIENCE (Not Required):- Worked for a US company is helpful
- Familiarity with Doble products is preferred
KNOWLEDGE, SKILLS & ABILITIES:- Creativity: Must be able to generate unique solutions to solve new and existing customer problems in a timely way
- Industry Knowledge: Must be able to use depth of industry knowledge to enhance support to customers
- Analytical Skills: Must be able to analyze problems from internal and external Doble stakeholders
- Energy: must thrive in a sales-driven, fast-paced team environment, focused on supporting our customers
- Self-Management: Proven ability to drive and manage initiatives with management input as needed
PHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds.
Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.
Salary Pay Range Minimum $92,674.90 - Midpoint $115,843.62Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesWe are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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