Position: Remedy or BMC ITSM Specialist
Location: Miami, FL – Remote Project
Duration: 6 Months+
PROJECT DESCRIPTION & MINIMUM SKILLS REQUIRED:
• Minimum 3–5 years of hands-on experience with Remedy or BMC Helix ITSM development and configuration, specifically in billing workflows and integration.
• Strong troubleshooting experience with chartfields, financial data structures, and custom billing and invoicing workflow failures.
• Demonstrated experience integrating Remedy/Helix ITSM with ERP systems, preferably PeopleSoft/INFORMS.
• Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end.
• Experience updating billing logic, automation rules, and workflow configurations.
• Proficiency in fiscal year-end preparation, billing rate updates, and stabilizing workflows for financial close-out.
• Experience developing or modifying dashboards within Remedy/Helix ITSM.
• Strong documentation skills for system changes, configurations, and knowledge-transfer activities.
• Ability to work in fast-paced environments with strict deadlines (e.g., fiscal close).
MINIMUM EDUCATION & EXPERIENCE REQUIRED:
• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Demonstrated experience with computerized systems, database management, and spreadsheet and word-processing programs to transform data and create reports.
• Additional related work experience and/or certifications may substitute for the required education on a year-for-year basis.
• Excellent verbal and written communication skills.
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