ServiceNow Senior/Technical Consultant
TATA Consultancy Services Limited
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Job Details
Skills
- Service now
- ITSM
- ITAM
- FSM
- AI
Summary
ServiceNow Senior/Technical Consultant
Introduction
The ServiceNow Senior/Technical Consultant will be responsible for leading technical aspects of ServiceNow projects, including ITSM, ITAM, ITOM, CSM, FSM, and other ServiceNow modules. They will work closely with clients to understand their business requirements and translate them into functional specifications. Additionally, they will provide technical guidance to the project team, analyze and resolve application issues, and ensure successful implementation of ServiceNow solutions.
Responsibilities
- Experience as a Technical Lead
- Expertise in ITIL Process Definition, Integration Solutions, and Architecture solution
- Reviewing requirements for accurate estimation
- Leading Implementation projects in various ServiceNow modules
- Deploying ServiceNow solutions, migrations, consolidations, upgrades, and integration with third party tools
- Proactively analyzing and resolving application issues
- Mentoring and sharing technical knowledge with team members
- Understanding ITIL processes and industry standards
- Handling customer meetings and providing reports
- Effective communication with clients and team members
- Participating in planning meetings and providing feedback
Requirements
Must Have Technical/Functional Skills
- ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Behavioral Competency
- Good team management skills
- Experience in Agile/Scrum methodology
Good to Have
- Experience in ServiceNow custom application design and development
- Evaluation of tool stability and performance
- Knowledge of new ServiceNow modules (HRSD, SecOps, GRC, SPM, etc.)
- ServiceNow Implementation Specialist certification
- Dice Id: 91172467
- Position Id: 9081384
- Posted 25 days ago
Company Info
Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.
With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.
Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.
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