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Senior ITOM Engineer # 26-26812

U.S. Tech Solutions Inc.

Remote • Today

Easy Apply

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$90 - $110

Senior ITOM Engineer

TekDallas

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Easy Apply

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Senior ServiceNow Developer - ITSM/ITOM/ITAM

Sierra Nevada Corporation

Lone Tree, Colorado • Today

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USD 71,338.47 - 98,090.40 per year

Sr. ServiceNow Developer (CMDB/Discovery/ITOM)

The Brixton Group

Philadelphia, Pennsylvania • Today

Full-time

Compensation information provided in the description

Senior Project Manager - ServiceNow ITOM / AIOps

Apex Systems

Irving, Texas • Today

Easy Apply

Full-time

$90 - $100 per hour

Senior ITSM Engineer Subject Matter Expert (SME) DMV Area

Ignite IT

Suitland-Silver Hill, Maryland • Today

Full-time

Senior ServiceNow Engineer

City of New York

New York, New York • Today

Full-time

USD 125,000.00 - 150,000.00 per year

Senior ServiceNow Engineer - Strategic Portfolio Management (SPM)

Leidos

Tampa, Florida • Today

Full-time

USD 92,300.00 - 166,850.00 per year

Senior ServiceNow Engineer

Credit Acceptance Corporation

Remote • Today

Full-time

USD 104,583.15 - 153,388.63 per year

Senior ServiceNow Engineer

Credit Acceptance Corporation

New York, New York • 5d ago

Full-time

USD 104,583.15 - 153,388.63 per year

Infrastructure Engineer Senior

Boise Cascade

Boise, Idaho • Today

Full-time

USD 90,000.00 - 115,000.00 per year

Senior ServiceNow Systems Engineer

Booz Allen Hamilton

Tampa, Florida • Today

Full-time

USD 61,900.00 - 141,000.00 per year

Digital Employee Experience (DEX) Senior Engineer

Leidos

Remote • Today

Full-time

USD 131,300.00 - 237,350.00 per year

Senior Staff IAM Software Engineer

ServiceNow, Inc.

Remote or Bangor, Maine • Today

Full-time

USD 190,900.00 - 334,100.00 per year

Senior Staff IAM Software Engineer

ServiceNow, Inc.

Remote or Santa Clara, California • Today

Full-time

USD 190,900.00 - 334,100.00 per year

Senior Engineer, ServiceNow Platform

Judge Group, Inc.

Edgewater Park, New Jersey • Today

Contract

USD 115,000.00 - 125,000.00 per year

Senior Engineer, IT Asset Management

Intercontinental Exchange, Inc

Atlanta, Georgia • Today

Full-time

Senior ServiceNow Developer

Akima, LLC

Alexandria, Virginia • Today

Full-time

USD 160,000.00 - 200,000.00 per year

Senior Engineering Manager

ServiceNow, Inc.

Santa Clara, California • Today

Full-time

USD 190,900.00 - 334,100.00 per year

Lead ServiceNow Engineer

Raymond James Financial Inc

St. Petersburg, Florida • Today

Full-time

Senior ServiceNow Developer / Architect - Onsite

Genesis10

Albany, New York • Today

Easy Apply

Full-time

USD 80.00 - 90.00 per hour

Senior ServiceNow Developer

Arizona State University

Tempe, Arizona • Today

Full-time

USD 78,000.00 - 125,257.00 per year

ServiceNow Senior Developer

Accenture LLP

Arlington, Virginia • Today

Full-time

USD 111,800.00 - 221,800.00 per year

ServiceNow ITSM, Senior Lead

Allied World Assurance Company

New Jersey • Today

Full-time

ServiceNow ITOM Lead

Corporation Service Company

Wilmington, Delaware • Today

Full-time

Senior ServiceNow Developer (P1-6173310-1)

Panda Restaurant Group, Inc.

Rosemead, California • Today

Full-time

USD 152,000.00 per year

Senior ServiceNow Developer

Bravium Consulting

Remote • Today

Full-time

Onsite ServiceNow Sr Developer

Kyndryl

Columbus, Ohio • Today

Full-time

USD 115,080.00 - 218,520.00 per year

Senior ServiceNow Developer

Accenture LLP

Reston, Virginia • Today

Full-time

USD 106,300.00 - 206,200.00 per year

Job Details

Skills

IBM
ROCKET
ITOM
IT OPERATIONS MANAGEMENT
REPORTING
REPORT MANAGEMENT
REPORT ADMINISTRATION
REPORT CONFIGURATION
DISTRIBUTION
SCHEDULING
RECIPIENT MANAGEMENT
DELIVERY VALIDATION

Summary

Duration: 6+ month contract (High Possibility of extension/conversion)

Summary:

Client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment.
The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.

Project Context

This position supports Client’s managed infrastructure services delivery for a major automotive manufacturing client.
The engineer operates within Client’s IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale.
No direct reference JD match exists for this specific toolset; skill requirements have been sourced from stated requirements and closest available infrastructure JD structures.

Key Responsibilities:

Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring
Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing
Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner
Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes
Identify and implement opportunities to automate or streamline report setup and distribution workflows
Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices

Required Skills & Experience:
Experience

5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation
Experience working in large-scale, multi-client managed services environments

Technical Skills:

Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
Proficiency in IBM/Rocket ITOM platform administration and configuration
Experience with report scheduling, output formatting, and automated distribution pipelines
Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes

Soft Skills:

Excellent attention to detail and data accuracy in report configuration tasks
Strong written and verbal communication skills for cross-functional stakeholder engagement
Ability to work independently in a fully remote environment with minimal supervision

Preferred Skills:

Familiarity with ITIL service management frameworks and best practices
Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic)
Knowledge of ServiceNow or similar ITSM platforms and integration patterns
Scripting experience in Python, PowerShell, or shell for report automation
Experience in automotive or manufacturing industry IT environments

Certifications:
Required

None required for this role

Preferred

ITIL v4 Foundation
IBM Certified Administrator (relevant product line)

Experience Level:

Years of Experience: 5-8 years in IBM/Rocket ITOM administration
Seniority Band: Senior Individual Contributor (JL8)
Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector

Location: Remote

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI assisted tools may be used during hiring.

#LI-AS140

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-26812
Posted 10 hours ago

Fitment

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Job Details

Skills

IBM
ROCKET
ITOM
IT OPERATIONS MANAGEMENT
REPORTING
REPORT MANAGEMENT
REPORT ADMINISTRATION
REPORT CONFIGURATION
DISTRIBUTION
SCHEDULING
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Summary

Duration: 6+ month contract (High Possibility of extension/conversion)

Summary:

Client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment.
The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.

Project Context

This position supports Client’s managed infrastructure services delivery for a major automotive manufacturing client.
The engineer operates within Client’s IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale.
No direct reference JD match exists for this specific toolset; skill requirements have been sourced from stated requirements and closest available infrastructure JD structures.

Key Responsibilities:

Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring
Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing
Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner
Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes
Identify and implement opportunities to automate or streamline report setup and distribution workflows
Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices

Required Skills & Experience:
Experience

5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation
Experience working in large-scale, multi-client managed services environments

Technical Skills:

Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
Proficiency in IBM/Rocket ITOM platform administration and configuration
Experience with report scheduling, output formatting, and automated distribution pipelines
Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes

Soft Skills:

Excellent attention to detail and data accuracy in report configuration tasks
Strong written and verbal communication skills for cross-functional stakeholder engagement
Ability to work independently in a fully remote environment with minimal supervision

Preferred Skills:

Familiarity with ITIL service management frameworks and best practices
Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic)
Knowledge of ServiceNow or similar ITSM platforms and integration patterns
Scripting experience in Python, PowerShell, or shell for report automation
Experience in automotive or manufacturing industry IT environments

Certifications:
Required

None required for this role

Preferred

ITIL v4 Foundation
IBM Certified Administrator (relevant product line)

Experience Level:

Years of Experience: 5-8 years in IBM/Rocket ITOM administration
Seniority Band: Senior Individual Contributor (JL8)
Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector

Dice Id: usts
Position Id: 26-26812
Posted 10 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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