Immediate need for a talented Mainframe ITOM Engineer. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-33098
Pay Range: $75 - $80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration and user access provisioning.
- Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing.
- Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation.
- Troubleshoot report generation failures and distribution errors in a timely manner.
- Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements.
- Document standard operating procedures (SOPs) and knowledge articles for ITOM reporting processes.
- Identify and implement opportunities to automate or streamline report setup and distribution workflows.
- Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices.
Key Requirements and Technology Experience:
- 5-8 years of hands-on experience with Client/Rocket ITOM report management tools.
- Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance.
- Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation.
- Experience working in large-scale, multi-client managed services environments.
- Familiarity with ITIL service management frameworks and best practices.
- Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic).
- Knowledge of Client or similar ITSM platforms and integration patterns.
- Scripting experience in Python, PowerShell, or shell for report automation.
- Experience in automotive or manufacturing industry IT environments.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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