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Senior Manager, CRM – Salesforce & Microsoft Dynamics 365

Aziro Technologies LLC

Remote • Today

Easy Apply

Contract

Depends on Experience

CRM- Senior Manager

Aziro Technologies LLC

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Senior Manager, CRM

Aziro Technologies LLC

Remote • Today

Easy Apply

Contract

$70 - $80

Aziro Technologies LLC

Job Details

Skills

Microsoft Dynamics 365

Summary

Job Title: Senior Manager, CRM
Location: 100 % Remote

Duration: 12 Months

About the Role

We're looking for a Senior Manager, CRM to take full ownership of our customer relationship management platforms — currently Salesforce and Microsoft Dynamics — and the business outcomes they're meant to drive. This is not a pure administrator role and not a pure strategist role: it's both. You'll be hands-on in the system day to day while also owning the operating model, the roadmap, and the long-term plan to consolidate our two platforms into a single CRM instance.

You will be the single point of accountability for three things: the system working, the team delivering, and the business (Sales, Marketing, and Customer Service) actually getting value out of it.

What You'll Own

1. Platform & Technical Ownership

Serve as the senior-most owner/administrator for both Salesforce and Dynamics 365, including configuration, security model, data model, integrations, automation (flows/workflows/plugins), and release management.
Own system health: data quality, performance, uptime, technical debt, and the integrity of integrations with adjacent tools (marketing automation, CPQ, billing, support/ticketing, data warehouse, etc.).
Lead the evaluation, business case, and execution plan for consolidating Salesforce and Dynamics into a single target CRM platform — including data migration strategy, de-duplication, and change management (platform of record TBD).
Maintain a governed roadmap of enhancements, balancing quick fixes, structural improvements, and the longer-term consolidation effort.
Ensure compliance, data privacy, and access-control standards are built into the platform (e.g., role hierarchies, field-level security, audit trails).

2. Operating Model & Team Leadership

Define and run the operating model for CRM: how requests get submitted, triaged, prioritized, built, tested, and released; how incidents get resolved; how changes get communicated.
Build and lead the CRM team (administrators, analysts, and/or developers — in-house and/or contracted), setting goals, growing skills, and holding the team accountable for delivery quality and speed.
Establish governance: a steering group or intake process involving Sales, Marketing, and Service leadership so platform decisions reflect real business priorities rather than the loudest request.
Own vendor and implementation-partner relationships where applicable (Salesforce, Microsoft, etc.).
Manage the CRM budget, including licensing, third-party tools, and contractor/implementation spend.

3. Business Outcomes

Translate Sales, Marketing, and Service strategy into CRM capabilities — you own making sure the system reflects how the business actually wants to operate, not just how it's always been configured.
Define and track the metrics that prove the CRM is delivering value (e.g., adoption/usage rates, data quality scores, pipeline/forecast accuracy, lead-to-opportunity conversion, case resolution time, campaign attribution accuracy) and report on them to leadership.
Drive user adoption through training, documentation, enablement, and a genuine feedback loop — treating low adoption as a problem to solve, not a user problem to complain about.
Partner directly with Sales, Marketing, and Service leaders as a trusted advisor — pushing back with data when a request will create more harm than value, and proactively flagging where the platform could better support their goals.
Own the narrative and roadmap communication to executive stakeholders: what's working, what isn't, what's coming, and why.

What Success Looks Like

The CRM is reliable, trusted, and the "single source of truth" teams actually use — not a system they work around.
Sales, Marketing, and Service leaders see the CRM team as a strategic partner.
A clear, resourced plan exists (and is being executed) to consolidate onto one platform.
The CRM team has clear priorities, manageable workload, and growth paths.
Data quality, adoption, and process-adherence metrics are trending in the right direction and tied to actual business results (pipeline, conversion, retention, efficiency).

What You'll Need

Experience

7+ years working directly in CRM administration, implementation, or CRM-focused operations, including hands-on configuration/admin work in both Salesforce and Microsoft Dynamics (or strong depth in one with solid working knowledge of the other).
3+ years managing a team and/or owning a platform at the "senior admin/manager" level — accountable for roadmap, delivery, and stakeholder relationships, not just ticket resolution.
Demonstrated experience leading or significantly contributing to a CRM migration, consolidation, or major re-platforming effort.
Experience building or running an intake/governance process for a shared business system.
Track record of partnering with Sales, Marketing, and/or Customer Service leadership, including translating ambiguous business requests into a scoped, sequenced plan.

Skills

Strong hands-on skills in at least one platform: declarative configuration (objects, flows/workflow rules, validation rules, page layouts, permission sets/security), with working fluency in integrations and data models.
Comfort with data: SQL or similar, data quality/deduplication practices, and reporting/dashboarding (Salesforce Reports/Dashboards, Power BI, or similar).
Project and change management skills — can run a roadmap, manage a budget, and sequence a multi-quarter consolidation initiative.
Excellent stakeholder management and communication; able to flex between a technical conversation with a developer and a business-outcomes conversation with a VP of Sales in the same day.
People management experience: hiring, coaching, performance management.

Nice to Have

Relevant certifications (e.g., Salesforce Administrator/Advanced Administrator, Microsoft Dynamics 365 certifications).
Experience with marketing automation platforms (e.g., Marketo, HubSpot, Dynamics Marketing) and their integration with CRM.
Experience in a B2B SaaS, enterprise sales, or similarly complex go-to-market environment.
Prior experience running a formal RFP or platform-selection process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10426227
Position Id: 9106029
Posted 8 hours ago

Company Info

About Aziro Technologies LLC

Aziro (formerly MSys Technologies and pronounced as "Ah-zee-roh") is an AI-native product engineering company driving innovation-led transformation for global enterprises, high-growth ISVs, and AI-first pioneers.

Go to company profile

Fitment

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Contact the job poster

Syed Ajmal Pasha

Recruiter @ Aziro Technologies LLC

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Aziro Technologies LLC

Job Details

Skills

Microsoft Dynamics 365

Summary

Job Title: Senior Manager, CRM
Location: 100 % Remote

Duration: 12 Months

About the Role

You will be the single point of accountability for three things: the system working, the team delivering, and the business (Sales, Marketing, and Customer Service) actually getting value out of it.

What You'll Own

1. Platform & Technical Ownership

Serve as the senior-most owner/administrator for both Salesforce and Dynamics 365, including configuration, security model, data model, integrations, automation (flows/workflows/plugins), and release management.
Own system health: data quality, performance, uptime, technical debt, and the integrity of integrations with adjacent tools (marketing automation, CPQ, billing, support/ticketing, data warehouse, etc.).
Lead the evaluation, business case, and execution plan for consolidating Salesforce and Dynamics into a single target CRM platform — including data migration strategy, de-duplication, and change management (platform of record TBD).
Maintain a governed roadmap of enhancements, balancing quick fixes, structural improvements, and the longer-term consolidation effort.
Ensure compliance, data privacy, and access-control standards are built into the platform (e.g., role hierarchies, field-level security, audit trails).

2. Operating Model & Team Leadership

Define and run the operating model for CRM: how requests get submitted, triaged, prioritized, built, tested, and released; how incidents get resolved; how changes get communicated.
Build and lead the CRM team (administrators, analysts, and/or developers — in-house and/or contracted), setting goals, growing skills, and holding the team accountable for delivery quality and speed.
Establish governance: a steering group or intake process involving Sales, Marketing, and Service leadership so platform decisions reflect real business priorities rather than the loudest request.
Own vendor and implementation-partner relationships where applicable (Salesforce, Microsoft, etc.).
Manage the CRM budget, including licensing, third-party tools, and contractor/implementation spend.

3. Business Outcomes

Translate Sales, Marketing, and Service strategy into CRM capabilities — you own making sure the system reflects how the business actually wants to operate, not just how it's always been configured.
Define and track the metrics that prove the CRM is delivering value (e.g., adoption/usage rates, data quality scores, pipeline/forecast accuracy, lead-to-opportunity conversion, case resolution time, campaign attribution accuracy) and report on them to leadership.
Drive user adoption through training, documentation, enablement, and a genuine feedback loop — treating low adoption as a problem to solve, not a user problem to complain about.
Partner directly with Sales, Marketing, and Service leaders as a trusted advisor — pushing back with data when a request will create more harm than value, and proactively flagging where the platform could better support their goals.
Own the narrative and roadmap communication to executive stakeholders: what's working, what isn't, what's coming, and why.

What Success Looks Like

The CRM is reliable, trusted, and the "single source of truth" teams actually use — not a system they work around.
Sales, Marketing, and Service leaders see the CRM team as a strategic partner.
A clear, resourced plan exists (and is being executed) to consolidate onto one platform.
The CRM team has clear priorities, manageable workload, and growth paths.
Data quality, adoption, and process-adherence metrics are trending in the right direction and tied to actual business results (pipeline, conversion, retention, efficiency).

What You'll Need

Experience

7+ years working directly in CRM administration, implementation, or CRM-focused operations, including hands-on configuration/admin work in both Salesforce and Microsoft Dynamics (or strong depth in one with solid working knowledge of the other).
3+ years managing a team and/or owning a platform at the "senior admin/manager" level — accountable for roadmap, delivery, and stakeholder relationships, not just ticket resolution.
Demonstrated experience leading or significantly contributing to a CRM migration, consolidation, or major re-platforming effort.
Experience building or running an intake/governance process for a shared business system.
Track record of partnering with Sales, Marketing, and/or Customer Service leadership, including translating ambiguous business requests into a scoped, sequenced plan.

Skills

Strong hands-on skills in at least one platform: declarative configuration (objects, flows/workflow rules, validation rules, page layouts, permission sets/security), with working fluency in integrations and data models.
Comfort with data: SQL or similar, data quality/deduplication practices, and reporting/dashboarding (Salesforce Reports/Dashboards, Power BI, or similar).
Project and change management skills — can run a roadmap, manage a budget, and sequence a multi-quarter consolidation initiative.
Excellent stakeholder management and communication; able to flex between a technical conversation with a developer and a business-outcomes conversation with a VP of Sales in the same day.
People management experience: hiring, coaching, performance management.

Nice to Have

Relevant certifications (e.g., Salesforce Administrator/Advanced Administrator, Microsoft Dynamics 365 certifications).
Experience with marketing automation platforms (e.g., Marketo, HubSpot, Dynamics Marketing) and their integration with CRM.
Experience in a B2B SaaS, enterprise sales, or similarly complex go-to-market environment.
Prior experience running a formal RFP or platform-selection process.

Dice Id: 10426227
Position Id: 9106029
Posted 8 hours ago

Company Info

About Aziro Technologies LLC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Syed Ajmal Pasha

Recruiter @ Aziro Technologies LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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