Senior Manager, CRM

Remote • Posted 7 hours ago • Updated 7 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
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Fitment

Dice Job Match Score™

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Job Details

Skills

  • CRM Administration
  • Customer Relationship Management (CRM)
  • Dynamics
  • Migration
  • Stakeholder Management
  • SQL
  • SaaS
  • Salesforce

Summary

Job Title : Senior Manager, CRM
Location : Remote
About the Role
We're looking for a Senior Manager, CRM to take full ownership of our customer relationship management platforms currently Salesforce and Microsoft Dynamics and the business outcomes they're meant to drive. This is not a pure administrator role and not a pure strategist role: it's both. You'll be hands-on in the system day to day while also owning the operating model, the roadmap, and the long-term plan to consolidate our two platforms into a single CRM instance.
You will be the single point of accountability for three things: the system working, the team delivering, and the business (Sales, Marketing, and Customer Service) actually getting value out of it.

What You'll Need
Experience
  • 7+ years working directly in CRM administration, implementation, or CRM-focused operations, including hands-on configuration/admin work in both Salesforce and Microsoft Dynamics (or strong depth in one with solid working knowledge of the other).
  • 3+ years managing a team and/or owning a platform at the "senior admin/manager" level accountable for roadmap, delivery, and stakeholder relationships, not just ticket resolution.
  • Demonstrated experience leading or significantly contributing to a CRM migration, consolidation, or major re-platforming effort.
  • Experience building or running an intake/governance process for a shared business system.
  • Track record of partnering with Sales, Marketing, and/or Customer Service leadership, including translating ambiguous business requests into a scoped, sequenced plan.
Skills
  • Strong hands-on skills in at least one platform: declarative configuration (objects, flows/workflow rules, validation rules, page layouts, permission sets/security), with working fluency in integrations and data models.
  • Comfort with data: SQL or similar, data quality/deduplication practices, and reporting/dashboarding (Salesforce Reports/Dashboards, Power BI, or similar).
  • Project and change management skills can run a roadmap, manage a budget, and sequence a multi-quarter consolidation initiative.
  • Excellent stakeholder management and communication; able to flex between a technical conversation with a developer and a business-outcomes conversation with a VP of Sales in the same day.
  • People management experience: hiring, coaching, performance management.
Nice to Have
  • Relevant certifications (e.g., Salesforce Administrator/Advanced Administrator, Microsoft Dynamics 365 certifications).
  • Experience with marketing automation platforms (e.g., Marketo, HubSpot, Dynamics Marketing) and their integration with CRM.
  • Experience in a B2B SaaS, enterprise sales, or similarly complex go-to-market environment.
  • Prior experience running a formal RFP or platform-selection process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10426227
  • Position Id: 9101370
  • Posted 7 hours ago

Company Info

About Aziro Technologies LLC

Aziro (formerly MSys Technologies and pronounced as "Ah-zee-roh") is an AI-native product engineering company driving innovation-led transformation for global enterprises, high-growth ISVs, and AI-first pioneers.

Contact the job poster
SR

Shaik Riyaz

Recruiter @ Aziro Technologies LLC
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