Senior Murex MX.3 Production Support Engineer / Murex Application Support Analyst

Introduction

This position involves providing front-line production support for Murex MX.3 across various critical areas such as pricing, risk, trade capture, workflows, market data, and interfaces. The role requires incident triage, root cause analysis, and proactive issue resolution to ensure platform stability and operational efficiency.

Responsibilities

• Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces
• Own incident triage, impact assessment, root cause analysis, and follow-up remediation
• Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively
• Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays
• Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes
• Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks
• Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents
• Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability

Requirements

• Strong hands-on experience supporting Murex MX.3 in a production environment
• Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow
• Experience with market data components such as MDCS, RTBS, MDRS, and MDIT
• Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills
• Scripting experience in Python and/or Unix shell
• Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting
• SQL knowledge across Sybase, SQL Server, or Oracle
• Understanding of Equity Derivatives products and Greeks
• Strong communication, analytical, and stakeholder management skills
• Overall 10+ years of IT experience
• 5+ years of Front Office Trading Technology support experience
• 3+ years of Murex MX.3 support experience preferred
• Ability to work effectively in a high-pressure production support environment
• Automation mindset and continuous improvement focus