Job#: 3046724 Job Description:Client: Financial Services
Job Title: Systems Operations Engineer 4 - Contingent
Role: Application Production Support Analyst (AI Platform)
Locations:Work Arrangement: Hybrid, 3 Days Onsite Per Week
Contract Length: 24 Months, with Potential FTE Conversion
Bill Rate: $60 - $65
Top Requirements
Application Production Support / Platform Support experienceMongoDB support and troubleshootingTachyon Search or similar enterprise search platform experienceSalesforce production support experienceStrong incident management, root-cause analysis, and operational support skillsJob Summary
In this contingent resource assignment, you will consult on complex initiatives supporting AI-enabled applications and platform solutions across the organization. This role focuses on production support, operational stability, incident resolution, release support, and continuous improvement of business-critical applications and AI-driven platforms.
The ideal candidate will have strong application production support experience, excellent troubleshooting capabilities, and the ability to support rapidly evolving technologies. This is not a software development role. The primary focus is operational excellence, platform support, issue management, production reliability, and maintaining service availability.
Day-to-Day Responsibilities
Production & Platform Support
- Provide Level 2 support for AI-enabled applications and platform solutions
- Support micro front-end applications and enterprise platform services
- Monitor application health, availability, and performance
- Ensure day-to-day operational stability of business-critical systems
- Support business-as-usual (BAU) activities and operational processes
Incident & Problem Management
- Investigate production incidents and service disruptions
- Troubleshoot complex application and platform issues
- Analyze failed transactions, requests, and processing errors
- Drive root-cause analysis efforts
- Coordinate issue resolution across technology, product, and support teams
- Document findings and corrective actions
Release & Deployment Support
- Participate in application releases and deployment activities
- Perform post-implementation validation testing
- Verify deployment success and production readiness
- Support rollback and recovery activities when necessary
- Assist with change and release management processes
Application Operations
- Support AI-powered applications and operational platforms
- Monitor platform performance and system reliability
- Identify recurring issues and drive long-term improvements
- Support search, document-processing, and knowledge-management capabilities
- Coordinate with technical teams to improve platform stability
Stakeholder Engagement
- Partner with:
- Product Teams
- Platform Engineering
- Application Support Teams
- Business Stakeholders
- Technology Operations
- Understand operational requirements and support priorities
- Communicate incidents, risks, and status updates clearly
- Participate in support reviews and operational planning discussions
Continuous Improvement
- Proactively identify reliability improvements
- Improve support documentation and troubleshooting procedures
- Recommend enhancements to support processes and operational controls
- Support adoption of emerging technologies and AI-enabled solutions
- Contribute to platform maturity and operational excellence initiatives
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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