Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
Position: Senior Pega Developer (CSSA)
Work Location: 100% Remote
Duration: Long Term Contract
Job Description:
We are looking for a Senior Pega Developer with expertise in the Pega Smart Disputes Framework and practical knowledge/interest in AI and Generative AI (GenAI) capabilities within Pega. In this role, you will design, build, and support enterprise-grade Pega applications for card dispute processing, chargebacks, and automated case management. You will play a key role in integrating AI capabilities to optimize workflow automation, enhance decision-making, and modernizing dispute workflows.
Key Responsibilities:
- Core Development & Architecture: Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices.
- Smart Disputes Expertise: Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance.
- Workflows & Rules Configuration: Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and business logic.
- System Integration: Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems.
- Performance Tuning & Troubleshooting: Debug complex issues, perform log analysis, and optimize application performance and database queries.
- AI & Automation Integration: Identify and implement opportunities to leverage Pega AI, and GenAI capabilities (such as automated summary generation and intelligent case routing for dispute outcomes).
- Collaboration & Leadership: Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor junior Pega developers
Requirements:
- 8+ years of overall IT experience (with strong hands-on Pega development & smart disputes).
- Ability to lead team, customer management, requirements, code reviews, quality of deliverables etc.
- Pega Certification: Certified Senior System Architect (CSSA) required.
- Hands-on experience with the Pega Smart Disputes framework.
- Strong experience with Web Services (REST, SOAP), JSON, XML, and database integrations.
- Strong knowledge of Agile/Scrum development practices and DevOps tools.
- Familiarity with Pega GenAI features, Pega Process AI, or integrating external LLM/AI services into Pega applications.
