Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY: The customer is seeking a Senior QRadar Platform Engineer to serve as the overall owner of their IBM QRadar platform — responsible not only for day-to-day administration but for infrastructure health, architecture, integrations, roadmap planning, engineering leadership, and the platform's overall operational success. This is a hands-on role accountable for the stability, performance, scalability, and strategic direction of the QRadar ecosystem, working in partnership with the customer's security team.
The ideal candidate is an expert QRadar practitioner with deep, hands-on production experience across the full platform who can independently perform any engineering, administration, architecture, or troubleshooting task — and who also leads: setting technical direction, mentoring the SIEM team, and stepping in to teach, delegate, and assist whenever needed.
This is a staff augmentation role, anticipated to be for 3 months and then renewable on a month-to-month basis starting as soon as possible.
HIERARCHY: Reports to Engagement Manager
PRIMARY DUTIES:
- System health & monitoring Own the overall health of the QRadar deployment, including all collection devices (event and flow collectors, data gateways, and processors). Proactively identify and remediate current issues affecting log collection and keep the environment stable.
- Log ingestion & source onboarding Onboard new log sources and resolve log ingestion issues as they arise — configuring parsing, DSMs, and log source extensions as needed — and validate that events are collected, parsed, and normalized correctly.
- Performance analysis & tuning Investigate and resolve performance issues affecting critical components. Tune indices, review event/flow pipeline throughput, address EPS/FPM constraints, and optimize the environment so searches and rules run efficiently at scale.
- Data retention & optimization Analyze what's currently being collected and retained, and work with stakeholders to identify data that can be reduced, re-routed, or dropped — trimming noise and storage cost without losing security value.
- Dashboards & content Build dashboards and reports, and partner with security engineers to optimize the underlying database, searches (AQL), and saved queries for both speed and usefulness.
- Patching & maintenance Apply software patches and updates to keep the system current, secure, and supported.
- Enablement Onboard new users, manage access, and develop initial training materials to bring the internal team up to speed on the environment.
- Architecture & resilience Own QRadar architecture and infrastructure — including High Availability and Disaster Recovery design, capacity planning, and storage / EPS-FPM growth — to keep the platform scalable, resilient, and aligned to retention and compliance requirements.
- Roadmap & platform strategy Establish and maintain the strategic roadmap for the platform, evaluating new QRadar capabilities, integrations, and modernization opportunities that align with the organization's security objectives.
- Team leadership & mentoring Lead, mentor, and delegate across the SIEM team — setting technical direction, serving as the top escalation point for complex issues, and staying hands-on to teach and assist wherever needed.
COMPETENCY:
- Demonstrated hands-on experience as a QRadar engineer or architect operating a production deployment
- Working knowledge of QRadar architecture — Console, Event/Flow Collectors and Processors, Data Nodes, and app host components
- Proven experience onboarding log sources and troubleshooting log collection, parsing, and normalization (DSMs, log source extensions, custom properties)
- Experience diagnosing and resolving QRadar performance issues, including index management and search/pipeline tuning
- Comfort writing and optimizing AQL and building dashboards, saved searches, and reports
- Solid grounding in log management, network protocols, and common log source types (Windows, Linux/syslog, firewalls, cloud, etc.)
REQUIRED EDUCATION: None
EXPERIENCE: Minimum of 7 years in IT Security; 5 years of QRadar experience
Required Qualifications:
- Expert-level experience designing, implementing, administering, and optimizing enterprise-scale IBM QRadar deployments
- Demonstrated hands-on experience serving as the primary QRadar engineer, architect, or technical lead supporting large-scale production environments.
- Accountable for platform architecture, operational stability, performance, scalability, and strategic direction of the QRadar ecosystem.
- Experience developing and maintaining QRadar standards, operational procedures, and engineering best practices across the organization.
- Deep expertise in QRadar platform architecture and infrastructure management
- Comprehensive understanding of QRadar distributed architectures including Consoles, Event Processors, Event Collectors, Flow Processors, Flow Collectors, Data Nodes, App Hosts, High Availability configurations, and Disaster Recovery architectures.
- Ability to design scalable, resilient, and high-performance deployments that meet organizational growth, retention, compliance, and operational requirements.
- Experience planning infrastructure capacity, storage utilization, EPS/FPM growth, system expansion, and hardware refresh cycles.
- Ownership of all QRadar integrations and log source onboarding
- Extensive experience integrating and maintaining a diverse set of log sources including Windows, Linux, Active Directory, Microsoft 365, Azure, AWS, Google Cloud Platform, Palo Alto, Cisco, Check Point, F5, CrowdStrike, EDR/XDR platforms, IDS/IPS, vulnerability scanners, cloud-native security tools, and custom applications.
- Advanced proficiency troubleshooting ingestion issues, event parsing, DSM functionality, custom extensions, Universal DSMs, custom properties, log source extensions, protocol configurations, and event normalization.
- Ability to lead integration efforts across multiple security and infrastructure teams while ensuring data quality and consistency.
- Subject matter expert in QRadar performance optimization and platform health
- Responsible for ongoing monitoring and maintenance of overall platform health, resource utilization, event processing rates, search performance, storage management, and system stability.
- Advanced experience diagnosing and resolving EPS bottlenecks, Ariel database issues, indexing inefficiencies, event pipeline constraints, search latency, application performance concerns, and infrastructure-level issues.
- Develops proactive monitoring, health-check procedures, and capacity planning processes to ensure platform availability and performance.
- Advanced AQL, analytics, reporting, and content development expertise
- Expert-level knowledge of Ariel Query Language (AQL) including optimization, troubleshooting, and advanced reporting techniques.
- Experience creating executive dashboards, SOC operational dashboards, detection metrics, compliance reporting, and custom analytics designed to improve security monitoring capabilities.
- Ability to optimize searches and reports for performance and operational efficiency in large-scale environments.
- Strong foundation in security engineering, log management, and network technologies
- In-depth understanding of network protocols, operating systems, authentication platforms, cloud services, security controls, and common attack methodologies.
- Experience correlating data across diverse platforms to support threat detection, incident response, threat hunting, compliance, and operational monitoring requirements.
- Ability to evaluate new data sources and determine their value to security operations and business stakeholders.
- Comprehensive ownership of QRadar administration and lifecycle management
- Serves as the technical owner of the QRadar platform, responsible for all administrative functions including deployment management, patching, upgrades, licensing, certificate management, backup and recovery, user administration, role-based access controls, retention policies, index management, HA configurations, and platform hardening.
- Develops maintenance schedules, operational runbooks, disaster recovery procedures, and platform governance standards.
- Ensures adherence to security, compliance, and operational requirements through proper configuration and ongoing system maintenance.
- Strategic platform leadership and roadmap management
- Establishes and maintains the strategic vision and roadmap for the QRadar platform, ensuring alignment with organizational security objectives and future business requirements.
- Evaluates new QRadar capabilities, integrations, architecture improvements, and emerging SIEM technologies to recommend platform enhancements.
- Leads platform modernization efforts, infrastructure upgrades, scalability initiatives, and long-term planning activities.
- Technical leadership and team management
- Proven ability to lead and mentor a team of QRadar engineers, administrators, and analysts.
- Responsible for setting engineering priorities, managing workload distribution, conducting peer reviews, establishing technical standards, and driving operational excellence.
- Serves as the highest level of escalation for complex QRadar issues and provides guidance during incident response, troubleshooting, and platform outages.
- Hands-on technical expert and mentor
- Maintains deep technical proficiency across all areas of QRadar and can independently perform any engineering, administration, architecture, troubleshooting, integration, or upgrade activity within the platform.
- Provides mentorship, knowledge transfer, and technical training to team members, helping develop organizational expertise and reduce operational risk.
- Leads technical problem-solving efforts, facilitates root cause analysis, and ensures lessons learned are incorporated into platform improvements.
- Cross-functional collaboration and stakeholder engagement
- Partners closely with Security Operations, Infrastructure, Networking, Identity, Cloud, Application, and Compliance teams to ensure the QRadar platform meets enterprise security monitoring requirements.
- Acts as the primary technical point of contact for QRadar-related initiatives, audits, escalations, and strategic projects.
- Communicates platform health, risks, roadmaps, and improvement opportunities to leadership and stakeholders.
Preferred Qualifications:
- IBM Certified Associate/Deployment Professional for QRadar SIEM
- Experience with QRadar patching, upgrades, and version migrations
- Familiarity with QRadar apps and the App Framework, and with rule/offense tuning
- Prior staff-augmentation or consulting experience stepping into and stabilizing existing environments
- Documentation and knowledge-transfer skills for handing the environment back to an internal team
LANGUAGE SKILLS: English
PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
WORK ENVIRONMENT: Duplicate field
EXPECTED HOURS OF WORK: 40 hours a week
TRAVEL: None
QUALIFICATIONS:
- Excellent attention to detail
- Strong organizational skills
- Excellent analytical skills
- Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint
- Collaborative team worker – both in person and virtually using MS Teams or similar
- Ability to work as liaison between business and information security / information technology
- Excellent interpersonal communication skills with strong spoken and written English
- Solid balance of strategic thinking with detail orientation
- Self-starter, ability to take initiative
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Below is the pay range of this position for considered candidates based on qualifications and experience.
Pay Range
$80 - $125 USD
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at .
Never miss an opportunity! Create an alert based on the job you applied for.
