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Service Desk agent - Night shift

Information Resource Group, Inc.

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Service Desk Agent

HCLTech

Morrisville, North Carolina • 8d ago

Easy Apply

Full-time

$38,000 - $62,000

Help Desk Technician - TS / SCI Required (Night-Shift)

Akima, LLC

Hawaii • Today

Full-time

USD 34.46 - 39.27 per hour

Job Details

Skills

ServiceNow
Service Desk
ITIL Service Management
Call Triage and incident creation

Summary

Role Title: Service Desk agent -Night shift

Location: Remote within USA

Duration: 6 months contract to hire

Updates

**MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. - 5 AM to 1 PM - 1 PM to 9 PM - 9 PM to 5 AM Agents who are slotted to work a shift on Saturday will work the same shift on Sunday.

Required Skills:

ITIL Service Management
Information Technology (IT)
Service Desk
Call Triage and incident creation
previous ServiceNow experience is required.

Preferred Skills:

Experience with reporting creation within ServiceNow.

Responsibilities:

1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue.

2) Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue.

3) Monitor the status and progress of issues towards resolution, and communicate to relevant parties on incident progress.

4) Experience working with cloud-based telephony system a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113386
Position Id: 29490-677-1790621245
Posted 3 hours ago

Fitment

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Contact the job poster

Susmita Sahu

Lead Recruiter @ Information Resource Group, Inc.

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Job Title: Computer User Support Specialists Location: Brentwood, TN Employer: 4Consulting, Inc Position Type: Full Time Worksite: Remote Position Summary 4Consulting, Inc is seeking a qualified Computer User Support Specialists to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the clients project r

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ServiceNow Help Desk Support

Remote

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Job Family: SAAS/PAAS/Cloud Application Development Travel Required: Up to 10% Clearance Required: Active Secret What You Will Do: Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows.Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions.Design, develop, and enhance ServiceNow applications

Full-time

USD 53,000.00 - 88,000.00 per year

ServiceNow Platform Operations Engineer

Remote

•

Today

3 5 years of ServiceNow administration, platform support, or engineering experience.Experience administering ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.Experience configuring workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and platform security.Familiarity with CMDB administration, configuration items, and data quality best practices.Experience supporting enterprise SaaS, cloud, or managed services environment

Easy Apply

Contract

Depends on Experience

Job Details

Skills

ServiceNow
Service Desk
ITIL Service Management
Call Triage and incident creation

Summary

Role Title: Service Desk agent -Night shift

Location: Remote within USA

Duration: 6 months contract to hire

Updates

Required Skills:

ITIL Service Management
Information Technology (IT)
Service Desk
Call Triage and incident creation
previous ServiceNow experience is required.

Preferred Skills:

Experience with reporting creation within ServiceNow.

Responsibilities:

1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue.

2) Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue.

3) Monitor the status and progress of issues towards resolution, and communicate to relevant parties on incident progress.

4) Experience working with cloud-based telephony system a plus

Dice Id: 10113386
Position Id: 29490-677-1790621245
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Susmita Sahu

Lead Recruiter @ Information Resource Group, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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