Service Desk agent - Night shift

Job Title: Computer User Support Specialists Location: Brentwood, TN Employer: 4Consulting, Inc Position Type: Full Time Worksite: Remote Position Summary 4Consulting, Inc is seeking a qualified Computer User Support Specialists to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the clients project r

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Job Family: SAAS/PAAS/Cloud Application Development Travel Required: Up to 10% Clearance Required: Active Secret What You Will Do: Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows.Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions.Design, develop, and enhance ServiceNow applications

3 5 years of ServiceNow administration, platform support, or engineering experience.Experience administering ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.Experience configuring workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and platform security.Familiarity with CMDB administration, configuration items, and data quality best practices.Experience supporting enterprise SaaS, cloud, or managed services environment