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Job Details

Skills

IT Service Management
ServiceNow
Change Management

Summary

Role: ServiceNow Architect (OMT/ TSM)
Duration: Long term Contract
Location:- Remote

Roles and Responsibilities

Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
Facilitate roll out of new applications and modules in ServiceNow
Identify system deficiencies, recommend solutions as a trusted advisor to clients
Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, testing and production environments
Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Flexible and has the ability to manage multiple projects concurrently
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Assists junior analysts through project(s) lifecycles
Manages work against an often-demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Required Skills

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Understanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-S
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90969230
Position Id: 9074559
Posted 2 hours ago

Company Info

About GLOBAL IT CON LLC

GLOBALITCON Inc is a fast growing, end-to-end information technology services and solutions provider working with leading Global 2000 organizations from the Banking & Financial Services, Healthcare, Telecommunications & Media, Technology, Energy & Utilities and Manufacturing & Retail domains. GLOBALITCON Inc delivers highly responsive and innovative solutions that help clients align their IT strategy with business goals to address the most important IT needs through a combination of consulting solutions, proprietary methodologies, assets based services and a Collaborative Engagement Model.

At GLOBALITCON Inc, our team has multiple years of experience helping our clients find the right talent for their needs. We are locally owned, HQ at Virginia, and focus almost exclusively on the Information Technology market. We provide direct placement, contract to hire, and contract only services, and provide a great deal of flexibility within our services. We partner with our customers to learn their environment, processes, and goals, so that we can serve them better. Our goal is to help find the right talent in order to meet business objectives. We are part of your solution!

Job Details

Skills

IT Service Management
ServiceNow
Change Management

Summary

Role: ServiceNow Architect (OMT/ TSM)
Duration: Long term Contract
Location:- Remote

Roles and Responsibilities

Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
Facilitate roll out of new applications and modules in ServiceNow
Identify system deficiencies, recommend solutions as a trusted advisor to clients
Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, testing and production environments
Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Flexible and has the ability to manage multiple projects concurrently
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Assists junior analysts through project(s) lifecycles
Manages work against an often-demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Required Skills

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Understanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-S
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

Dice Id: 90969230
Position Id: 9074559
Posted 2 hours ago

Company Info

About GLOBAL IT CON LLC

ServiceNow Lead – Telecom Solutions (OMT & TSM)

Remote

•

Today

Job Title: ServiceNow Lead Telecom Solutions (OMT & TSM) Location: Remote (US-Based) Engagement Type: Long-Term Contract (C2C / W2) Duration: 12+ Months (with extension potential) Role Overview We are seeking a seasoned ServiceNow Lead with specialized expertise in Telecommunications Service Management (TSM) and Order Management for Telecommunications (OMT) to lead the architectural design and delivery of our enterprise telecom service platform. In this role, you will bridge the gap between bus

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Architect (Telecom)

Skills

Summary

Dice Job Match Score™

Harshal Vaishnao

Similar Jobs

ServiceNow Architect (Telecom)

GLOBAL IT CON LLC

Job Details

Skills

Summary

Company Info

About GLOBAL IT CON LLC

Dice Job Match Score™

Harshal Vaishnao

Similar Jobs