Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Roles & Responsibilities:
- Develop Technology Solutions: Create scalable, secure, and sustainable solutions.
- Manage Client Projects: Oversee external client projects, ensuring successful delivery of business consulting and systems development.
- Design Comprehensive Solutions: Gather and analyze information to design flexible and adaptable solutions tailored to client needs.
- Salesforce Platform Development: Utilize relevant Salesforce platform development experience.
- Certifications: Hold relevant Salesforce certifications.
- Team Oversight: Lead and manage team members effectively.
- Detail-Oriented: Rapidly learn and leverage new concepts, business models, and technologies.
- Independent Work: Work independently and be a self-starter.
- Innovate: Continuously study new technologies and functionalities, pushing the capabilities of existing technologies.
Job Requirements:
- 12-15+ Years of Experience: At least 12 years of Software/CRM experience, including 5+ years in Salesforce CRM.
- Salesforce Certifications: Certifications in technical and functional areas.
- Application Development: Experience in application development and integration using different design patterns.
- Cloud Products: Functional understanding of various cloud products like Sales, Service, Community, LWC, FSL, etc.
- Critical Thinking: Demonstrate critical and analytical thinking in all aspects of the job.
- Productivity: Highly productive both independently and in team environments.
- Multi-Tasking: Thrive in a fast-paced, client-driven environment.
- Effective Communication: Communicate effectively with a wide range of audiences in various settings.
Experience:
- Large Salesforce Engagements: Work on large Salesforce engagements as a Solution Architect or Technical Architect recently.
- End-to-End CRM Solutions: Implement end-to-end CRM solutions using Sales Cloud, Service Cloud, and Community Cloud.
- Pre-Sales Activities: Work on proposals, estimate scope of work, and support pre-sales activities.
- Transform Requirements: Convert business requirements into Salesforce functional and technical requirements.
- Lead Management: Expertise in Lead Management, Quote to Cash, Case Management, and Call Center processes.
- Customer Workshops: Conduct workshops during project discovery, prepare solution design documents, and collaborate with development teams.
- Integration Development: Design and develop integrations between Salesforce and other systems using SOAP and REST APIs.
- App Exchange Products: Experience working with App Exchange products.
- Salesforce Marketing and Wave Cloud: Experience with Salesforce Marketing and Wave Cloud.
- Agile Methods: Experience in Agile and other project management methods.
Education: Bachelor’s degree in computer science, Engineering, Information Technology, or a related technical field.
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