Look for Senior technical consultant s with 1 CSA and 2 CIS active certifications
ServiceNow HRSD Technical Consultant JD:
- Mandatory requirement to have active CIS-HRSD Certification
Experience Required:
4–10 Years (Minimum 3+ years in ServiceNow HRSD implementation and development.)
Key Responsibilities:
- Design, develop, and implement ServiceNow HRSD solutions based on business and functional requirements.
- Configure and customize HRSD modules, including:
HR Case Management, HR Services, HR Core, Employee Center / Employee Center Pro, Lifecycle Events / HR Journeys, HR Knowledge Management, HR Agent Workspace, HR Service Catalog
- Develop and maintain:
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- Scheduled Jobs, Flow Designer / Workflow configurations, Notifications and approval workflows
- Build and configure HR services, record producers, catalog items, HR templates, HR tasks, and flows.
- Implement employee lifecycle processes such as onboarding, offboarding, transfers, employee changes, and other HR journey-related use cases.
- Configure HR security, user criteria, COEs, assignment rules, ACLs, and role-based access controls to protect sensitive employee data.
- Develop integrations with third-party HR systems such as Workday, SAP SuccessFactors, Active Directory, Azure AD, or other HCM platforms using REST/SOAP APIs and Integration Hub.
- Work closely with HR functional consultants, architects, product owners, and client stakeholders to translate business requirements into technical solutions.
- Support end-to-end SDLC activities including solution design, development, unit testing, SIT, UAT, deployment, and hypercare.
- Participate in Agile/Scrum ceremonies, sprint planning, backlog grooming, and release activities.
- Troubleshoot and resolve technical issues, defects, performance issues, and integration failures.
- Ensure compliance with ServiceNow best practices, coding standards, platform governance, and HCL delivery standards.
- Maintain technical documentation, configuration documents, design specifications, and knowledge assets.
Required Skills & Qualifications:
- Strong hands-on development experience on the ServiceNow platform.
- Mandatory implementation experience in ServiceNow HRSD.
- Strong knowledge of HRSD modules including:
HR Case Management, HR Core, HR Services, Employee Center / Employee Center Pro, Lifecycle Events / HR Journeys, HR Knowledge Management, HR Agent Workspace
- Expertise in JavaScript, Glide APIs, and ServiceNow scripting framework.
- Experience in ServiceNow configuration and customization including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Data Policies, and Notifications.
- Good understanding of HR service delivery processes, employee lifecycle management, and HR operations.
- Experience with Flow Designer, Integration Hub, and workflow automation.
- Strong knowledge of REST/SOAP integrations and MID Server concepts.
- Experience with Service Catalog, Record Producers, HR Templates, HR Tasks, and assignment rules.
- Understanding of ServiceNow security model, scoped applications, user criteria, and access controls for HR data.
- Experience in debugging, troubleshooting, performance optimization, and defect resolution.
- Strong analytical, communication, and stakeholder management skills.
- Ability to work in client-facing and global delivery environments.
Preferred Qualifications:
- CAD – Certified Application Developer
- Micro-Certification – Enterprise Onboarding and Transitions
- Micro-Certification – Human Resources Integrations
- Experience with Employee Center Pro
- Experience with HRSD integrations with Workday, SAP SuccessFactors, or other HCM systems
- Experience with Virtual Agent, AI Search, Now Assist for HRSD, and ServiceNow Employee Experience capabilities
- Experience with Performance Analytics, dashboards, and HR reporting
- Experience working in Agile/Scrum delivery methodology
- Exposure to Service Portal / UI Builder
- Understanding of ITIL and Enterprise Service Management concepts
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