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Job Title: ServiceNow Software Engineer IV
Location: (City, State)
Duration: Contract - 5 months
Pay Range: $80/hr $90/hr (W2)
Job ID: 374842
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a ServiceNow Software Engineer IV to lead and manage the enterprise Unauthorized Change Detection (UCD) program that prevents, detects, and remediates unauthorized changes across critical systems. The ideal candidate will have strong experience in ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation and a proven ability to consolidate multi-source detection, automate reconciliation to approved changes, and ensure compliance with ITIL 4 and financial-sector regulatory requirements.
Responsibilities:
- Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement.
- Consolidate detection from ServiceNow, Tripwire, and mainframe DB2/SAVER into a single ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
- Design and maintain automated reconciliation logic that matches detected events to approved changes, and drive investigation and remediation for unmatched items.
- Partner with Change Enablement, Security, Infrastructure, Application, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
- Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
- Ensure alignment with ITIL 4 best practices and OCC/FFIEC change management expectations.
- Prepare evidence for internal audit and regulatory exams, and maintain clear documentation and control design.
- Lead a small cross-functional team and influence key stakeholders.
Required Skills & Qualifications:
- 7+ years in ITSM, Change Enablement, Platform/SRE Operations, or Security Operations within a regulated financial environment.
- Hands-on expertise with ServiceNow Change, Event/ITOM, CMDB/CSDM, Flow Designer, and IntegrationHub.
- Experience with Tripwire and mainframe reporting such as DB2/SAVER or similar detection and file integrity monitoring tools.
- Demonstrated ability to build or oversee automated reconciliation between detection sources and approved changes.
- Solid understanding of ITIL 4 practices including Change Enablement and Monitoring & Event Management.
- Strong governance, analytical, and problem-solving skills, including root-cause analysis and corrective action planning.
- Excellent communication skills for executive reporting and audit or regulator interaction.
Preferred Skills:
- ITIL 4 Managing Professional; ServiceNow CIS certifications; CISA, CISM, or CRISC.
- Experience improving change quality, reducing false positives, and designing control dashboards.
- Understanding of NIST, OCC, and FFIEC change and configuration management expectations.
- Knowledge of DevOps pipelines, cloud change and event signals, or CI/CD reconciliation.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
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