Role: Sr Service Now SPM Architect / Lead Developer
Location – Remote / Hybrid in MN
Duration: Long term Project
Senior ServiceNow SPM Developer
Position Summary
We are seeking an experienced Sr ServiceNow SPM Architect / Lead Developer with extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to-end ServiceNow platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI-powered innovations across the ServiceNow ecosystem.
The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands-on experience implementing scalable enterprise solutions using ServiceNow AI capabilities, intelligent automation, and modern platform best practices.
Key Responsibilities
Strategic Portfolio Management (SPM) Service Now
· Lead and implement ServiceNow SPM solutions across:
o Demand Management
o Project Portfolio Management (PPM)
o Program Management
o Agile Development
o Resource Management
o Financial Planning
o Investment Funding
o Strategic Planning Workspace
o Objectives & Key Results (OKR)
o Enterprise Portfolio Management
o Capacity Planning
o Roadmap Planning
· Design governance processes for portfolio selection, prioritisation, and funding.
· Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
· Implement resource allocation, forecasting, capacity management, and utilisation dashboards.
· Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.
· Define portfolio KPIs and enterprise metrics.
AI & Intelligent Automation
· Drive adoption of ServiceNow AI capabilities including:
· Identify opportunities for AI-based automation in:
o Demand Intake
o Project Risk Analysis
o Capacity Forecasting
o Resource Optimisation
o Executive Reporting
o Project Summarisation
o Knowledge Generation
· Partner with business stakeholders to define AI use cases and measurable outcomes.
· Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.
Required Qualifications
Experience
· 8+ years of ServiceNow platform experience.
· 5+ years of hands-on ServiceNow SPM implementation experience.
· Experience leading enterprise-scale ServiceNow transformation programmes.
· Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.
Technical Skills
ServiceNow SPM
· Demand Management
· PPM
· Resource Management
· Financial Management
· Enterprise Agile Planning
· Portfolio Management
· Strategic Planning
· Investment Funding
· Objectives & Key Results (OKRs)
· Scenario Planning
ServiceNow Platform
· App Engine
· Flow Designer
· IntegrationHub
· UI Builder
· Service Portal
· Performance Analytics
· Reporting & Dashboards
· Workspace Configuration
· Security & Governance
· Platform Upgrades
Development
· JavaScript
· Glide APIs
· Script Includes
· Business Rules
· REST/SOAP Integrations
· IntegrationHub Spokes
· Source Control & CI/CD
Preferred Certifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Application Developer (CAD)
· ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
AI Persona Expectations
The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader:
· Utilises AI to accelerate solution design and delivery.
· Designs AI-powered employee and customer experiences.
· Leverages Agentic AI to automate business workflows.
· Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.
· Develops AI copilots and digital workforce solutions on the ServiceNow platform.
· Promotes responsible AI practices with governance, security, and compliance controls.
· Translates business problems into AI-driven platform solutions with measurable ROI.
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