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Five9 APIs CRM IVR SSO

Summary

ROLE_DESCRIPTION -

Administer and support the Five9 Intelligent Cloud Contact Center platform.

Experience 7-8 years

Configure inbound and outbound call flows, IVRs, ACDs, campaigns, and routing strategies.

Developed and maintained integrations between Five9 Cloud Contact Center and enterprise applications using Five9 REST APIs and Web Services.

Integrated Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and custom applications.

Automated agent provisioning, user management, campaign configuration, and queue management through Five9 APIs.

Built real-time and batch data integrations for call records, agent performance metrics, and contact center analytics.

Implemented Single Sign-On (SSO) and authentication mechanisms for secure access to Five9 services.

Utilized Five9 APIs for screen pops, click-to-call functionality, and customer interaction workflows.

Developed webhooks and API-based event-driven solutions to improve contact center operations.

Troubleshot and optimized API integrations, ensuring high availability and performance.

Collaborated with business and technical teams to design scalable contact center solutions.

Skills: IT IS_CNS_Contact Center_Cisco

Experience Required: 6-8

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90911958
Position Id: 9027168
Posted 2 hours ago

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