Technical Manager (Enterprise Applications: Generalist)
Overview:
We are seeking a Technical Manager who can effectively lead technical initiatives across a diverse application landscape without requiring deep specialization in any single platform. This individual will serve as a technical generalist and strategic leader quickly ramping up on new systems, guiding technical teams, and ensuring solutions align with business objectives.
This role requires a strong balance of technical leadership, business acumen, and communication skills, with the ability to translate complex technical concepts into clear business terms and influence decision-making.
Key Responsibilities:
Technical Leadership & Delivery
o Lead and coordinate technical work across multiple systems, applications, and integrations
o Guide development and support teams on design approaches, coding standards, and best practices
o Quickly come up to speed on new technologies and provide informed technical direction
o Ensure solutions are scalable, maintainable, and aligned to enterprise standards
Cross-Functional Collaboration
o Act as a liaison between IT and business stakeholders, translating technical concepts into business-friendly language
o Partner with business teams to understand processes, pain points, and desired outcomes
o Contribute to solution design that balances technical feasibility with business needs
Solution Design & Decision Support
o Provide technical input into requirements, architecture decisions, and backlog prioritization
o Evaluate trade-offs, risks, and impacts across systems and integrations
o Drive decisions that minimize technical debt while maximizing long-term value
Team Enablement & Oversight
o Mentor and guide developers, analysts, and support teams in a collaborative environment
o Ensure vendor partners and contract resources deliver against expectations and standards
o Foster a culture of continuous improvement and accountability
Operational Excellence
o Support development and maintenance of technical documentation, runbooks, and support models
o Lead root cause analysis and drive resolution of complex issues
o Ensure enhancements, fixes, and integrations are properly tested and validated
o Support UAT cycles and production readiness activities
Process & Continuous Improvement
o Identify opportunities for automation, efficiency gains, and waste reduction
o Contribute to process roadmaps and modernization efforts
o Promote Agile delivery practices and iterative improvement
Required Qualifications
Bachelor s degree or equivalent experience
10+ years of experience in application development, systems integration, or enterprise technology environments
Proven experience leading technical teams across multiple systems or platforms
Strong ability to quickly learn and adapt to new technologies and business domains
Demonstrated ability to translate technical concepts into clear business language
Strong understanding of how business processes drive technical requirements and decisions
Excellent problem-solving, troubleshooting, and analytical skills
Exceptional communication and stakeholder management skills
Experience working in AgileScrum environments
Self-motivated and effective in remote or distributed team environments
Preferred Qualifications:
Exposure to automation and job scheduling tools (e.g., Automic or similar)
Experience supporting large-scale system implementations, migrations, or modernization efforts such as ServiceNow or ERP systems
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