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Technology Incident Manager - Banking exp - Remote - W2

Outcome Logix LLC

Remote or Cleveland, Ohio • Today

Easy Apply

Contract

Data Analyst / Business Analyst with Revenue Cycle Management (RCM) and Workforce Management (WFM) Exp- Remote W2 Role

Magnum Technologies, Inc.

Remote • Today

Easy Apply

Contract

$55 - $58

Mainframe Assembler Developer

Innova Solutions, Inc

Addison, Texas • Today

Easy Apply

Contract

Depends on Experience

Technology Incident Manager (1113)

BCforward

Buffalo, New York • Today

Easy Apply

Contract

$56.00 - $56 per hour

Technology Risk & Compliance Consultant - Remote only EST Consultant

VISION INFOTECH INC.

Remote • 11d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Service Manager

Selby Jennings

Manhattan, Kansas • 21d ago

Full-time

Fraud Management Specialist

System One

Hybrid in Vienna, Virginia • Today

Easy Apply

Contract

$30

PolyPath Market Risk Technology Specialist (Java/Python)

Santander Holdings USA Inc

New York, New York • Today

Full-time

Compensation information provided in the description

PolyPath Market Risk Technology Specialist (Java/Python)

Santander Holdings USA Inc

New York, New York • Today

Full-time

Compensation information provided in the description

Sr. Director of Software Engineering

JPMorgan Chase & Co.

Jersey City, New Jersey • Today

Full-time

USD 232,750.00 - 325,000.00 per year

DB2 Database Administrator

NTT DATA Americas, Inc

Remote • 22d ago

Easy Apply

Contract, Third Party

$88.89

Associate, PolyPaths Technology Specialist

Santander Holdings USA Inc

New York, New York • Today

Full-time

Compensation information provided in the description

Manager, Data Quality Engineering

Scotiabank

Dallas, Texas • 6d ago

Full-time

Manager, Data Quality Engineering

Scotiabank Group

Dallas, Texas • Today

Full-time

Senior Manager, US Operational Resilience

Scotiabank

Dallas, Texas • 5d ago

Full-time

Director, AI Platform

Scotiabank

Dallas, Texas • 6d ago

Full-time

Director, AI Platform

Scotiabank Group

Dallas, Texas • Today

Full-time

Application Specialist

Scotiabank

New York, New York • 6d ago

Full-time

USD 172,000.00 - 172,000.00 per year

Senior Director, Data Quality

Scotiabank

Dallas, Texas • 17d ago

Full-time

Production Support Engineering Manager

CIBC

Chicago, Illinois • 4d ago

Full-time

USD 140,000.00 - 170,000.00 per year

Director, Network Engineering

CIBC

Chicago, Illinois • 5d ago

Full-time

USD 165,000.00 - 240,000.00 per year

Director, Network Engineering

CIBC

Chicago, Illinois • Today

Full-time

USD 165,000.00 - 240,000.00 per year

Director of Site Reliability Engineering

JPMorgan Chase & Co.

Hoboken, New Jersey • 27d ago

Full-time

Director of Software Engineering- HR Technologies

JPMorgan Chase & Co.

Hoboken, New Jersey • 27d ago

Full-time

Cyber Risk Consultant

NTT DATA, Inc.

Remote or Charlotte, North Carolina • Today

Full-time

USD 69.00 per hour

Director of Software Engineering- HR Technologies

JPMorgan Chase & Co.

Jersey City, New Jersey • Today

Full-time

USD 204,250.00 - 285,000.00 per year

Cloud Platform Engineer

Q2 Software, Inc.

Austin, Texas • 18d ago

Full-time

Lead Software Engineer -Infrastructure Technical Duty Officer

JPMorgan Chase & Co.

Palo Alto, California • Today

Full-time

USD 156,750.00 - 215,000.00 per year

Data Management Consultant

M&T BANK CORPORATION

Buffalo, New York • Today

Full-time

USD 85,800.00 - 143,000.00 per year

Site Reliability Engineer II

JPMorgan Chase & Co.

Chicago, Illinois • Today

Full-time

USD 99,750.00 - 125,000.00 per year

Job Details

Skills

ITIL
Incident Management
Distributed Systems
Networks
Mainframe Environments

Summary

The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting ?s enterprise systems. This individual contributor role is responsible for monitoring and driving incident resolution efforts, proactively engaging technical support partners upon detection of incidents, facilitating communication among technical and business stakeholders, and ensuring timely and effective recovery. The Incident Manager must quickly assess complex technical environments and actively guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard shift ranging between 11:00 AM?9:00 PM EST.

Essential Functions

Identify and assess critical incidents and outages impacting ?s operations.
Proactively and directly investigate potential technology incidents when detected or observed.
Lead incident recovery efforts, coordinating cross-functional teams and vendors.
Engage in independent decision-making and be confident in making judgment calls when necessary.
Facilitate technical crisis calls and ensure appropriate resources are engaged.
Mediate high-stakes and time-sensitive triage bridges and chats to effectively and respectfully drive resolution.
Provide accurate and timely communications to stakeholders and executive leadership.
Escalate critical issues and manage progress updates throughout troubleshooting and remediation.
Lead post-mortem sessions and document incident restoration activities and timelines.
Identify action items and follow-up activities needed following incident resolution and share with problem management.
Ensure recovery documentation is accurate and tested for feasibility.
Drive continuous improvement initiatives to enhance system stability and client experience.
Identify gaps in recovery processes and collaborate with monitoring and detection teams.
Participate in incident management performance reviews and process evaluations.
Ensure adherence to ITSM processes and define/manage critical success metrics.
Support production readiness for critical projects, focusing on incident management.

Education

Bachelor?s degree in a related business or science field, or equivalent work experience.

Work Experience

3+ years of experience leading technical projects, incidents, or cross-functional initiatives.
Experience managing highly impactful incidents across multiple departments or lines of business.
Experience with distributed systems, networks, application development, and mainframe environments.
Familiarity with ITIL processes and incident management principles.

Certifications & Licenses

Certifications in ITIL, incident management, or related disciplines. (Preferred)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91121298
Position Id: 773
Posted 5 hours ago

Fitment

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Technology Incident Manager # 26-22732

Remote

•

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Duration: 11 months contract (with possible extension) The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting companys enterprise systems. This individual contributor role is responsible for monitoring and driving incident resolution efforts, proactively engaging technical support partners upon detection of incidents, facilitating communication among technical and business stakeholders, and ensuring timely and effective recovery. The Incident M

Easy Apply

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$50 - $60

Job Details

Skills

ITIL
Incident Management
Distributed Systems
Networks
Mainframe Environments

Summary

Essential Functions

Identify and assess critical incidents and outages impacting ?s operations.
Proactively and directly investigate potential technology incidents when detected or observed.
Lead incident recovery efforts, coordinating cross-functional teams and vendors.
Engage in independent decision-making and be confident in making judgment calls when necessary.
Facilitate technical crisis calls and ensure appropriate resources are engaged.
Mediate high-stakes and time-sensitive triage bridges and chats to effectively and respectfully drive resolution.
Provide accurate and timely communications to stakeholders and executive leadership.
Escalate critical issues and manage progress updates throughout troubleshooting and remediation.
Lead post-mortem sessions and document incident restoration activities and timelines.
Identify action items and follow-up activities needed following incident resolution and share with problem management.
Ensure recovery documentation is accurate and tested for feasibility.
Drive continuous improvement initiatives to enhance system stability and client experience.
Identify gaps in recovery processes and collaborate with monitoring and detection teams.
Participate in incident management performance reviews and process evaluations.
Ensure adherence to ITSM processes and define/manage critical success metrics.
Support production readiness for critical projects, focusing on incident management.

Education

Bachelor?s degree in a related business or science field, or equivalent work experience.

Work Experience

3+ years of experience leading technical projects, incidents, or cross-functional initiatives.
Experience managing highly impactful incidents across multiple departments or lines of business.
Experience with distributed systems, networks, application development, and mainframe environments.
Familiarity with ITIL processes and incident management principles.

Certifications & Licenses

Certifications in ITIL, incident management, or related disciplines. (Preferred)

Dice Id: 91121298
Position Id: 773
Posted 5 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technology Incident Manager

Brooklyn, Ohio

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Today

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USD 25.00 - 57.00 per hour

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Cyber Defense Incident Response Lead

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Technology Incident Manager # 26-22732

Remote

•

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Easy Apply

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$50 - $60