Technology Incident Manager

Brooklyn, OH, US • Posted 10 hours ago • Updated 10 hours ago
Full Time
On-site
Company Branding Image
Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

  • Continuous Improvement
  • Mainframe
  • Issue Resolution
  • Leadership
  • ROOT
  • Reporting
  • IT Operations
  • IT Infrastructure
  • Communication
  • Management
  • Root Cause Analysis
  • Recovery
  • Documentation
  • Attention To Detail
  • Information Technology
  • Computer Science
  • Business Administration
  • ITIL
  • Incident Management
  • Project Management
  • Cyber Security
  • Business Continuity Planning
  • Process Improvement
  • Collaboration
  • Artificial Intelligence

Summary

Step into a high-impact Technology Incident Manager role focused on restoring critical business services quickly and effectively during technology disruptions. This position offers the opportunity to lead cross-functional incident response efforts, support continuous improvement, and help strengthen operational resilience in a fast-paced enterprise environment.
Responsibilities
  • Lead response efforts for major technology incidents and coordinate the timely restoration of business services.
  • Facilitate incident bridge calls with technical and business stakeholders to drive clear actions and rapid resolution.
  • Assess incident scope, impact, and urgency, then engage the right support teams and escalation paths.
  • Guide troubleshooting across multiple technology areas, including applications, infrastructure, networks, distributed systems, and mainframes.
  • Partner with internal teams, vendors, and communications partners to ensure accurate updates and effective issue resolution.
  • Escalate high-priority incidents to leadership and provide consistent status updates throughout the lifecycle of the event.
  • Support post-incident reviews by documenting findings, identifying root causes, and recommending process improvements.
  • Maintain and validate critical recovery documentation to support readiness and continuity.
  • Contribute to incident management metrics, reporting, and ongoing operational improvements.
  • Participate in overnight coverage and weekend on-call rotation as part of a 24/7 support model.
Skills
  • 3+ years of experience leading technical projects, incident response efforts, or cross-functional technology initiatives.
  • Experience working in a high-pressure IT operations or incident management environment.
  • Solid understanding of enterprise IT infrastructure and application ecosystems.
  • Strong communication skills with the ability to engage both technical and non-technical audiences.
  • Ability to stay composed, make sound decisions, and coordinate effectively during urgent situations.
  • Experience managing competing priorities and driving alignment among multiple stakeholders.
  • Knowledge of incident response, service restoration, root cause analysis, and recovery practices.
  • Familiarity with ITIL-based processes and incident management best practices.
  • Strong documentation skills and attention to detail when recording incidents, actions, and outcomes.
  • Ability to work overnight shifts and participate in on-call support.
Preferred Skills
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience.
  • ITIL Foundation certification.
  • Incident management, project management, or other technical certifications.
  • Experience supporting cybersecurity-related incidents.
  • Exposure to production readiness reviews and business continuity practices.
  • Experience contributing to process improvement or operational stability initiatives.

Horizontal is committed to building an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage candidates from all backgrounds who meet the qualifications to apply and join a team that values equity, respect, and collaboration.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 75641
  • Posted 10 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

About_Company_OneAbout_Company_Two
Contact the job poster
HS

Harpreet Sude

Recruiter @ Horizontal Talent
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Duluth, Georgia

Today

Full-time

USD 47.00 - 82.00 per hour

Maplewood, Minnesota

Today

Full-time

USD 37.00 - 71.00 per hour

Minneapolis, Minnesota

Today

Full-time

USD 33.00 - 68.00 per hour

Minneapolis, Minnesota

Today

Full-time

USD 47.00 - 82.00 per hour

Search all similar jobs