Search Jobs | Dice.com

100 results (3 new)

Group by company

Trackwise Digital Support Lead

Diverse Lynx Llc

Black Creek, Wisconsin • Today

Easy Apply

Full-time

Depends on Experience

Trackwise Digital Support Lead

Diverse Lynx Llc

Remote • Today

Easy Apply

Full-time

Depends on Experience

Digital Services Technical Lead

GDH

Remote • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

SSIS and SQL Server Support Tech Lead

NTT DATA Americas, Inc

Addison, Texas • 14d ago

Easy Apply

Contract, Third Party

$55 - $62

SSIS and SQL Server Support Tech Lead

NTT DATA, Inc.

Addison, Texas • Today

Full-time

USD 92,160.00 - 138,240.00 per year

Desktop Support Technical Lead

Leidos

San Diego, California • Today

Full-time

USD 35.85 per hour

Digital Forensics Lead

SAIC

Bethesda, Maryland • Today

Full-time

USD 200,001.00 - 240,000.00 per year

Digital Technology Lead - Omnichannel

UCB

Atlanta, Georgia • Today

Full-time

USD 148,000.00 - 194,300.00 per year

Director, Global Digital Platform Technology Lead

Invesco

New York, New York • Today

Full-time

USD 240,000.00 - 260,000.00 per year

Digital Software Engineering Lead Analyst

Citi

Irving, Texas • Today

Full-time

USD 175,400.00 - 192,500.00 per year

Technology Support Lead

JPMorgan Chase & Co.

Plano, Texas • 5d ago

Full-time

Digital Software Engineering Lead Analyst - Vice President

Citi

Irving, Texas • Today

Full-time

USD 138,720.00 - 208,080.00 per year

Associate Director Web and Digital Platform Lead

Lundbeck

Boston, Massachusetts • Today

Full-time

Compensation information provided in the description

Regional IT Tech Support Lead

Elanco Animal Health Incorporated

Indianapolis, Indiana • Today

Full-time

Web and Digital Studio Lead

Trilon Group

Atlanta, Georgia • Today

Full-time

USD 109,000.00 - 119,000.00 per year

Web and Digital Studio Lead

Trilon Group

Seattle, Washington • Today

Full-time

USD 124,000.00 - 134,000.00 per year

Sr Lead Support Engineer

Northern Trust

Chicago, Illinois • Today

Full-time

USD 114,500.00 - 194,700.00 per year

Design Systems Lead

Tandym Tech

Vienna, Virginia • Today

Easy Apply

Contract

Sr Technology Program / Delivery Lead

Randstad Digital

Jersey City, New Jersey • Today

Contract

USD54 - USD64

ServiceNow QA Lead

Strategic Staffing Solutions

Missouri • Today

Easy Apply

Contract

USD0 - USD0

IT Site Lead

Leidos

Camp Springs, Maryland • Today

Full-time

USD 116,350.00 - 210,325.00 per year

Cyber Infrastructure Support Lead

Leidos

Concord, Massachusetts • Today

Full-time

USD 107,900.00 - 195,050.00 per year

.NET Technical Lead

Infinite Computer Solutions (ICS)

Remote • Yesterday

Easy Apply

Full-time

Up to $140,000

IT Lead

SimplePractice

No location provided • Today

Full-time

USD 135,978.00 - 169,973.00 per year

Data Platform Operations Lead

UCB

Atlanta, Georgia • Today

Full-time

USD 125,600.00 - 164,900.00 per year

Lead Workplace Technology Services

Baltimore Aircoil Co Inc

Jessup, Maryland • Today

Full-time

USD 82,400.00 - 141,200.00 per year

Field Service Technology Delivery Lead Manager

Accenture LLP

Chicago, Illinois • Today

Full-time

USD 94,400.00 per year

Senior People Technology Solutions Lead

Sony Interactive Entertainment (SIE)

San Diego, California • Today

Full-time

USD 169,400.00 - 254,000.00 per year

Service CCaaS Technology Delivery Lead

Accenture LLP

Chicago, Illinois • Today

Full-time

USD 132,500.00 per year

Infrastructure Wiring Lead

Marriott International

No location provided • Today

Full-time

Job Details

Skills

Prepare SQL queries
data analysis
validation evidence and reporting extracts required for ticket resolution
audit support and operational reviews. Participate in change
release
validation and deployment activities
maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality
regulatory
business process owners
integration
infrastructure
QA/validation and vendor teams to resolve production issues a nd deliver approved enhancements. Provide guidance to junior support analysts
maintain knowledge articles / troubleshooting guides
conduct ticket trend analysis and recommend continuous improvements.

Prepare SQL queries
data analysis
validation evidence and reporting extracts required for ticket resolution
audit support and operational reviews. Participate in change
release
validation and deployment activities
maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality
regulatory
business process owners
integration
infrastructure
QA/validation and vendor teams to resolve production issues a nd deliver approved enhancements. Provide guidance to junior support analysts
maintain knowledge articles / troubleshooting guides
conduct ticket trend analysis and recommend continuous improvements.

Summary

Job Position: Trackwise Digital Support Lead

Job Location: Center Valley, PA (Onsite)

Job Duration: Fulltime

Salary: $150K - $180K/Annum with benefits

Job Description:

Must Have Technical/Functional Skills:

Strong relevant experience, including demonstrated L2/L3 support expertise for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments.
Hands-on expertise in TrackWise Digital support for global complaint handling, post-market support, complaints management and adverse event reporting processes.
Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration.
Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA.
Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication.
Project Management, Team Management, Customer Interactions

Good To Have:

Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard.
Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft.
Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management.
Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution.
Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement.

Roles & Responsibilities:

Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs.
Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions.
Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers.
Support global complaint handling processes covering complaint record creation, complaints management, post-market support and adverse event reporting.
Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import / Selection Import issues and record lifecycle exceptions.
Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring.
Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews.
Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment.
Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues a nd deliver approved enhancements.
Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements.

Generic Managerial Skills, If any:

Strong stakeholder communication, incident escalation, and cross-functional coordination.
Ability to guide support teams, mentor junior members, and lead small enhancement workstreams.
Ownership of SLA delivery, documentation quality, and continuous improvement

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10198577
Position Id: 9133033
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Peter Millard

Recruiter @ Diverse Lynx Llc

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Trackwise Digital Support Lead

Remote

•

Today

Job Position: Trackwise Digital Support Lead Job Location: Remote Job Duration: Fulltime Salary: $150K - $180K/Annum with benefits Job Description: Must Have Technical/Functional Skills: Strong relevant experience, including demonstrated L2/L3 support expertise for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments.Hands-on expertise in TrackWise Digital support for global complaint handling, post-market support, complaints management and adverse event

Easy Apply

Full-time

Depends on Experience

GxP Systems and Support Administrator

Remote

•

Today

Are You Ready? CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For mission-critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years. Our approach is simple because our Purpose inform

Full-time

USD 130,000.00 - 150,000.00 per year

Senior Technical Support Engineer - Overnight Shift (PST)

Remote

•

Today

About Rad AI At Rad AI, we're on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology-saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%. Rad AI has secured over $140M in funding, inclu

Full-time

USD 86,000.00 - 115,000.00 per year

Senior Technical Support Engineer - Shifted Work Week

Remote

•

Today

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction.

Full-time

USD 70,000.00 - 100,000.00 per year

Job Details

Skills

Prepare SQL queries
data analysis
validation evidence and reporting extracts required for ticket resolution
audit support and operational reviews. Participate in change
release
validation and deployment activities
maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality
regulatory
business process owners
integration
infrastructure
QA/validation and vendor teams to resolve production issues a nd deliver approved enhancements. Provide guidance to junior support analysts
maintain knowledge articles / troubleshooting guides
conduct ticket trend analysis and recommend continuous improvements.

Prepare SQL queries
data analysis
validation evidence and reporting extracts required for ticket resolution
audit support and operational reviews. Participate in change
release
validation and deployment activities
maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality
regulatory
business process owners
integration
infrastructure
QA/validation and vendor teams to resolve production issues a nd deliver approved enhancements. Provide guidance to junior support analysts
maintain knowledge articles / troubleshooting guides
conduct ticket trend analysis and recommend continuous improvements.

Summary

Job Position: Trackwise Digital Support Lead

Job Location: Center Valley, PA (Onsite)

Job Duration: Fulltime

Salary: $150K - $180K/Annum with benefits

Job Description:

Must Have Technical/Functional Skills:

Strong relevant experience, including demonstrated L2/L3 support expertise for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments.
Hands-on expertise in TrackWise Digital support for global complaint handling, post-market support, complaints management and adverse event reporting processes.
Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration.
Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA.
Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication.
Project Management, Team Management, Customer Interactions

Good To Have:

Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard.
Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft.
Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management.
Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution.
Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement.

Roles & Responsibilities:

Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs.
Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions.
Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers.
Support global complaint handling processes covering complaint record creation, complaints management, post-market support and adverse event reporting.
Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import / Selection Import issues and record lifecycle exceptions.
Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring.
Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews.
Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment.
Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues a nd deliver approved enhancements.
Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements.

Generic Managerial Skills, If any:

Strong stakeholder communication, incident escalation, and cross-functional coordination.
Ability to guide support teams, mentor junior members, and lead small enhancement workstreams.
Ownership of SLA delivery, documentation quality, and continuous improvement

Dice Id: 10198577
Position Id: 9133033
Posted 3 hours ago

Fitment