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About the Role We're looking for an OS 2200 Infrastructure Support Specialist to join our team, providing systems support for a major manufacturing client's data center. Their Unisys 2200 systems are mission-critical to their core manufacturing business.
This role offers an opportunity to work with time-tested enterprise systems and contribute to ongoing modernization efforts.
Responsibilities:
- Help a team of specialists provide on-call response and support for the client's Unisys 2200 systems environment.
- We've got a flexible rotation schedule to ensure coverage while keeping our team happy.
- Use standard Unisys and the client's custom logging utilities to monitor system "health."
- Triage and assess incidents, distinguishing between hardware defects, systems software issues, including 3rd party product, and application anomalies. Perform root cause analysis on serious incidents.
- Follow and execute against customer-defined policies for incident escalation, change control, testing, and promotion into production.
- Respond to emergency alerts, restoring normal operations promptly.
- Perform monitoring of mainframe databases to ensure data integrity.
- Coordinate with other stakeholders: application programmers, support staff on other connected systems, Unisys, and 3rd party software providers.
- Prepare and submit trouble reports to Unisys and 3rd party vendors as appropriate.
- Implement approved corrections and coordinate with change control procedures for timely remedy installation.
- Provide periodic reports to management about system performance, any anomalies, and plans for risk mitigation and/or remediation.
Required Skills and Experience We're looking for someone with 3+ years of experience in OS 2200 systems support, ideally with prior experience as a system programmer. Greater length and depth of experience is welcome and highly desirable.
Must haves
- Overall understanding of the entire Unisys 2200 ecosystem, operating system, utilities, database, communications, transaction processing, 3rd party products, and applications development techniques
- Experience in booting OS 2200
- Experience in installing 3rd party products onto 2200 systems. Familiarity with COMUS, SOLAR
- Experience with Unisys OS 2200 executive control language (ECL)
- Experience in obtaining and interpreting diagnostic data: operating system dumps, logging, and tracing in various components
- Exposure to security on OS 2200
- Strong skills in triage for incidents, especially in differentiating hardware vs OS, vs 3rd party products, vs application programs
- Ability to thrive under pressure to help remedy time-sensitive mission-critical issues
- Great written and verbal communication skills, adapting communication styles to the audience
Nice-to-haves
- Facility in reading and analyzing MASM (Unisys assembler) is highly desirable
- Prior experience as a 2200 system console operator is highly desirable
- Ability to troubleshoot integration points with diverse external systems, such as VAX Shop Floor, Oracle ERP, Unix, Web/Java, and Windows platforms
- Familiarity with the progression of Unisys' OS 2200 ClearPath operating system over the last 3 - 4 system base releases is helpful
- Experience with the STAR-1100 tape management system and with virtual tape is desirable
At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
What We Offer .Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.
LOCATION: UNITED STATES, REMOTE#LI-MF1
#LI-Remote What We Offer Benefits
- Excellent, full coverage medical, dental, and vision insurance
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
- Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)
This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.
Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.
Salary Range:
$105,000-$135,000 USD
About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery-taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave : Global Marketing Services and a leader in the 2026 Gartner Magic Quadrant for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group's 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.
