Agentforce AI: Experience building and deploying autonomous AI agents, leveraging the Salesforce Agentforce trust layer, prompt templates, and flows.
Salesforce Data Cloud: Ability to unify customer data profiles and connect enterprise data to power AI decision-making.
AWS Telephony: Strong integration experience with Amazon Connect or AWS telephony ecosystems to seamlessly bridge voice channels with Salesforce Service Cloud.
Standard Salesforce knowledge, Service Cloud, APEX, LWC, Triggers, Flow Automations, SOQL.
Salesforce/Agentforce Certifications Preferred
Custom Scope:
The Salesforce Developer/Architect position supports one of UCSF Human Resources organization’s strategic initiatives to improve the customer experience in the development and administration of systems and tools on the Salesforce platform. The Developer applies skills as a seasoned, experienced technologist with a full understanding of industry practices, community standards, and relevant policies and procedures to medium-sized projects or portions of large projects with moderate scope and complexity. The Developer resolves a wide range of issues and demonstrates competency in selecting tools, methods, and techniques to obtain results.
Department Overview:
The Human Resources Information Systems (HRIS) team develops and manages applications that support Human Resources processes for all UCSF employees. The HRIS supported suite of applications includes proprietary applications, vendor applications, and local instances of UC system wide applications. The HRIS team provides end user support and manages application enhancements designed to best meet the needs of diverse stakeholders.
Knowledge, Skills and Abilities
5 years of experience working as a Salesforce Administrator/Developer
Deep understanding of current Salesforce architecture, processes, products, and best practices. Able to make recommendations on not only the best practice but map out the path for change from a current practice
Administration and development on Core Platform, Service Cloud and Experience Cloud, including experience building robust lightning app solutions for service console, including flow/screen, actions & recommendations
5 years of experience working with Apex Classes, Apex triggers, Batch Apex, Lightning Web Components (LWC), Visual Force (VF Pages), Integration (REST, SOAP, bulk, streaming API, Change Data Capture, Platform Events), Force.com API, SOQL and SOSL.
Demonstrated experience with architecting complex Service Cloud-based solutions that involve integration between multiple systems and coordination with different IT teams to develop and implement. Able to make assessments on resources and time required to achieve the business objectives of a large strategic project
Project management experience in working closely with project managers and team leads on large and complex projects
Experience with working with Mulesoft integrations and building out ODS
Development with CSS, HTML, XML, JavaScript, JQuery, SQL, and any other programming language
Demonstrated experience building customer service-based solutions with Flow, including tools through record-triggered and auto-launched use cases. This includes building robust lightning app solutions for the service console, including flow/screen, and developing actions and recommendations strategies to automate workflow as much as possible.
Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts. Advanced knowledge of secure software development.
Ability to create and document business requirements, use cases and test cases, interacting with stakeholders, business users/analysts, partners, and vendor teams.
Thorough experience with common programming tools.
Demonstrated ability to follow software specifications.
Excellent communication skills, with a proven track record working in a dynamic and collaborative team environment.
Excellent organizational skills, with the ability to effectively translate between end-users, business analysts, and technical/functional experts. Demonstrated ability to communicate technical information to technical and nontechnical personnel at various levels in the organization.
Self-motivated and able to work independently and as part of a team. Able to learn effectively and meet deadlines.
