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Warranty Program Coordinator

Rudra Technologies

Remote • Today

Easy Apply

Contract

30 - 35

Senior Program Operations Coordinator

United Global Technologies

Hybrid in Glendale Heights, Illinois • 6d ago

Easy Apply

Full-time

80000 - 95000

Parts and Service Coordinator

Russells Technical Products Inc

Holland, Michigan • Today

Full-time

USD 20.00 - 25.00 per hour

Supplier Warranty Engineer

BayOne Solutions

Normal, Illinois • 30+d ago

Easy Apply

Contract

55 - 60

Supplier Warranty Engineer

Motion Recruitment Partners, LLC

Normal, Illinois • Today

Easy Apply

Contract

$55 - $60

Supplier Warranty Engineer

BayOne Solutions

Normal, Illinois • 28d ago

Easy Apply

Contract

55 - 60

Warranty Analyst

Toyota Material Handling North America

Greene, New York • Today

Easy Apply

Full-time

USD 65,440.00 - 83,895.00 per year

Warranty Analyst

Toyota Material Handling North America

Greene, New York • Today

Easy Apply

Full-time

USD 65,440.00 - 83,895.00 per year

Job Details

Skills

Communication
Support
tracking
Reporting
Documentation

Summary

Responsibilities:

Monitor and manage the warranty support distribution mailbox

Serve as primary intake point for questions and requests

Triage incoming inquiries & requests, route to the appropriate SME/team
Respond to inquiries using approved canned responses
Track inquiries through resolution and follow up on outstanding requests

Partner with program team when uncertain on who to send to or how to address

Support management and coordination of the Warranty Escalation Process

Log and track incoming questions, concerns, and executive escalations
Coordinate handoff to ensure inquiries are handled appropriately between stakeholders
Ensure escalation process is followed and supported by documentation when applicable
Support documentation and admin tasks related to the escalation process
Maintain escalation record and reporting, track escalation status, and help drive resolution through closure

Administrative, operational, and communications, and enablement support

Knowledge and content management: assist in development and maintenance of FAQs, process documents, etc.
Maintain internal communication collateral and content, partner with comms lead and program team to coordinate updates to documentation
Support processing of warranty-related forms, approvals, and paperwork (refund request template, etc.)
Help ensure consistent messaging across all customer-facing and internal support channels

Reporting & Tracking

Provide data on number of inquiries received, category, open/closed volume
Track top customer and seller concerns; identify common themes and recurring questions
Provide status reports and metrics to the program team

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90957309
Position Id: 9123050
Posted 9 hours ago

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Partner Support Specialist: Remote

Remote

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6d ago

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Contract, Third Party

$125 - $135

Onsite WAVE VoIP Engineer

Remote or Florida

•

Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer

Full-time

USD 75,000.00 - 85,000.00 per year

Technical Support Engineer

Remote or Seattle, Washington

•

Today

We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their

Full-time

USD 73,872.00 - 110,000.00 per year