Workfront Technical Consultant

About Adobe

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge

This role represents a unique opportunity for professionals looking to contribute to Adobe’s reputation as a leader in digital transformation while advancing their own career in a high-impact and dynamic environment. As a Sr. Implementation Consultant, you will be integral in delivering best-in-class consulting services for Adobe’s top-tier clients, ensuring they achieve their business objectives through strategic implementations of Adobe Workfront and related platforms.

We are seeking individuals who have a proven ability to assess, design, and execute work management solutions using Adobe Workfront and its integrations, with a focus on driving measurable results for clients. The ideal candidate will be adept at increasing solution adoption, designing workflows, and aligning implementations with the full Adobe ecosystem, ensuring lasting business value and client success. Expertise in guiding enterprise organizations through change management and process optimization is a key asset.

An understanding of the broader content supply chain is highly desirable, including campaign planning (Workfront Planning), content creation (Creative Cloud), workflow optimization, review and approval processes (Workfront and Frame.io), enterprise DAM & content management (Adobe Experience Manager), and platforms such as Campaign, Marketo, Target, and personalization tools like Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).

Duties and Responsibilities

• Design and configure enterprise-level business process solutions using Workfront to achieve client business objectives.

• Align Workfront with other Adobe products in a content supply chain.

• Increase adoption of Workfront to solve unidentified client problems, enhancing business value.

• Lead customers through strategic implementations and develop solution designs that provide strategic value while solving near-term business problems.

• Create project plans, design documents, templates, layouts, queues, custom forms, reports, and other artifacts aligned with implementation requirements.

• Deliver high-quality consulting services for Workfront implementation and go-live success.

• Serve as a business process workflow/configuration SME for clients and stakeholders.

• Mentor, coach, and provide knowledge resources and escalation support for clients.

• Contribute to the continuous improvement of product and implementation methodologies.

Qualifications

• Bachelor's degree and proven business process consulting experience.

• 5+ years of experience as an onsite business process/management consultant, specifically with Workfront.

• Understanding and experience with the larger Adobe suite of products, especially AEM, AJO, Campaign, Target, etc.

• Proven track record of delivering end-to-end solutions for enterprise organizations (5000+ employees).

• Experience in change management methodologies preferred.

• Proven ability to develop and document business processes, with documentation examples available upon request.

• High technical aptitude, with experience in API-driven integrations, migrations, and enhancements recommended.

• Experience working with 3rd party software integrations and proficient in RESTful/GraphQL APIs.

• Excellent interpersonal, problem-solving, and relationship skills, including empathy, effective communication, self-awareness, self-regulation, and motivation.

• Analytical skills to draw connections between disparate problems and solutions.

• Ability to work on multiple tasks and prioritize personal workload.

• Leadership skills to drive adoption over complexity and perfection.

• Desire to learn and teach others.

• Willingness and ability to travel 20%, up to 50% for some engagements.