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Senior Cisco consultant
About the Role
InOpTra is looking for a senior Cisco consultant who combines deep technical knowledge with a customer-facing, business-focused approach. You will help customers get full value from their Cisco investments by running onboarding, adoption reviews and health checks on behalf of our reseller partners. You will also support presales activities, recommending the right Cisco solutions to meet customer needs.
This is not a break-fix or installation role. You will work directly with customers to understand what they own, show them how to use it, recommend what they need next, and build plans that improve adoption, secure renewals and create new opportunities. Your work will be delivered under our reseller partners’ brands, so professionalism, clear communication and high-quality reporting are essential.
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Key Responsibilities
Customer Onboarding and Adoption
Lead customer onboarding for newly purchased Cisco solutions
Build and manage customer success plans aligned with business goals
Run feature-enablement sessions to help customers activate and use purchased capabilities
Track adoption progress and close gaps between what customers own and what they use
Health Checks and Reviews
Conduct technical health checks across Cisco environments
Analyze controller and telemetry data from Catalyst Center, Meraki Dashboard, SD-WAN Manager and ISE
Translate findings into clear, practical plans that show customers how to get value from what they have paid for
Run quarterly business reviews (QBRs) with customer stakeholders
Presales and Solution Recommendation
Support reseller sales teams in presales discussions, workshops and customer meetings
Understand customer business needs and recommend the right Cisco solutions
Prepare solution designs, high-level architectures and technical proposals
Deliver product demonstrations and proof-of-concept support where required
Identify upgrade, refresh, expansion and security opportunities from adoption and health check findings
Position Cisco against competing vendors and support customers moving to Cisco
Customer Advisory and Architecture
Advise customers on Cisco architecture, best practices and long-term roadmap planning
Act as a trusted advisor to both technical teams and business leaders
Connect technical capabilities to measurable business outcomes
Reporting and Partner Support
Write clear, professional customer reports that go out under the reseller’s brand
Work closely with reseller account teams to support renewals and growth
Contribute to templates, playbooks and processes for the customer success practice
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Must-Have Requirements
Experience: 15 or more years in IT networking, with significant time in customer-facing Cisco roles
Background: Experience working at Cisco, a Cisco partner, or a systems integrator
Leadership: Prior experience as a practice lead, customer success lead, or in a similar senior customer-facing role
Technical foundation: Cisco knowledge at roughly CCNA or CCNP level in at least one of the following:
Catalyst campus networking with Catalyst Center
Cisco Meraki
Cisco Catalyst SD-WAN
Cisco Identity Services Engine (ISE)
Adoption experience: Proven experience running success plans, quarterly business reviews and feature-enablement sessions
Presales experience: Proven experience supporting presales, including solution design, technical proposals and customer presentations
Solution recommendation: Strong knowledge of the Cisco portfolio and the ability to recommend the right solutions for customer needs
Data-driven approach: Ability to read controller and telemetry data and turn it into practical “you paid for this, here’s how to turn it on” plans
Customer outcomes: Demonstrated success helping customers design and optimize Cisco architecture, and converting customers to Cisco solutions
Techno-functional skills: Ability to explain technical solutions in business terms to both engineers and executives
Report writing: Strong written communication, with the ability to produce clean, professional, customer-ready reports and proposals
Cisco 360 and lifecycle: Working knowledge of the Cisco 360 Partner Program and lifecycle model (onboard, implement, use, adopt, renew), and how adoption and renewals drive a partner’s Partner Value Index and incentives
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Nice-to-Have
Cisco Customer Success Manager (CSM) certification
Experience at a managed service provider (MSP), especially with NOC operations
Experience with Cisco deal registration, bill-of-materials preparation and Cisco sales tools
Experience with multi-vendor environments, such as HPE Aruba, including ClearPass
Additional Cisco certifications in security, enterprise networking or collaboration
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Soft Skills
Confident and professional in front of customers, including senior stakeholders
Clear communicator who can simplify complex technical topics
Consultative, outcome-focused approach to both presales and customer success
Proactive and organized, able to manage several customers at the same time
Comfortable representing a partner’s brand
INOPTRA | Intelligent. Optimized. Transformative.
At INOPTRA, we blend intelligence and innovation to shape the future of global technology. As an AI-led enterprise, we specialize in delivering high-impact, future-ready solutions that empower our clients to navigate complex digital transformations and lead in engineering innovation.
Our offerings & proven solutions provide a unique competitive advantage for our clients by giving them the power of performance, quality, agility, and resourcefulness. We bring decades of experience in developing Global Capability Centers / High-Value Engineering Centers for our clients in the USA, Europe, and APAC, covering the spectrum of skills including Data Engineering and Analytics, Digital Infrastructure & Cybersecurity, Embedded & IoT, Digital Applications, Product and Plant Engineering.
Our approach is guided by one unwavering principle: “Partner only when you can deliver substantial value.” This ethos ensures that every engagement is grounded in trust, performance, and measurable business outcomes.
At our core, we are relentless about fusing technological prowess with human intelligence—because that’s where true transformation begins. INOPTRA is your strategic ally for global acceleration, operational excellence, and sustained growth.
Your vision, Engineered Smarter >> www.inoptra.com
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