cisco 360 & Lifecycle consultant

Senior Cisco consultant

About the Role

InOpTra is looking for a senior Cisco consultant who combines deep technical knowledge with a customer-facing, business-focused approach. You will help customers get full value from their Cisco investments by running onboarding, adoption reviews and health checks on behalf of our reseller partners. You will also support presales activities, recommending the right Cisco solutions to meet customer needs.

This is not a break-fix or installation role. You will work directly with customers to understand what they own, show them how to use it, recommend what they need next, and build plans that improve adoption, secure renewals and create new opportunities. Your work will be delivered under our reseller partners’ brands, so professionalism, clear communication and high-quality reporting are essential.

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Key Responsibilities

Customer Onboarding and Adoption

Lead customer onboarding for newly purchased Cisco solutions

Build and manage customer success plans aligned with business goals

Run feature-enablement sessions to help customers activate and use purchased capabilities

Track adoption progress and close gaps between what customers own and what they use

Health Checks and Reviews

Conduct technical health checks across Cisco environments

Analyze controller and telemetry data from Catalyst Center, Meraki Dashboard, SD-WAN Manager and ISE

Translate findings into clear, practical plans that show customers how to get value from what they have paid for

Run quarterly business reviews (QBRs) with customer stakeholders

Presales and Solution Recommendation

Support reseller sales teams in presales discussions, workshops and customer meetings

Understand customer business needs and recommend the right Cisco solutions

Prepare solution designs, high-level architectures and technical proposals

Deliver product demonstrations and proof-of-concept support where required

Identify upgrade, refresh, expansion and security opportunities from adoption and health check findings

Position Cisco against competing vendors and support customers moving to Cisco

Customer Advisory and Architecture

Advise customers on Cisco architecture, best practices and long-term roadmap planning

Act as a trusted advisor to both technical teams and business leaders

Connect technical capabilities to measurable business outcomes

Reporting and Partner Support

Write clear, professional customer reports that go out under the reseller’s brand

Work closely with reseller account teams to support renewals and growth

Contribute to templates, playbooks and processes for the customer success practice

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Must-Have Requirements

Experience: 15 or more years in IT networking, with significant time in customer-facing Cisco roles

Background: Experience working at Cisco, a Cisco partner, or a systems integrator

Leadership: Prior experience as a practice lead, customer success lead, or in a similar senior customer-facing role

Technical foundation: Cisco knowledge at roughly CCNA or CCNP level in at least one of the following:

Catalyst campus networking with Catalyst Center

Cisco Meraki

Cisco Catalyst SD-WAN

Cisco Identity Services Engine (ISE)

Adoption experience: Proven experience running success plans, quarterly business reviews and feature-enablement sessions

Presales experience: Proven experience supporting presales, including solution design, technical proposals and customer presentations

Solution recommendation: Strong knowledge of the Cisco portfolio and the ability to recommend the right solutions for customer needs

Data-driven approach: Ability to read controller and telemetry data and turn it into practical “you paid for this, here’s how to turn it on” plans

Customer outcomes: Demonstrated success helping customers design and optimize Cisco architecture, and converting customers to Cisco solutions

Techno-functional skills: Ability to explain technical solutions in business terms to both engineers and executives

Report writing: Strong written communication, with the ability to produce clean, professional, customer-ready reports and proposals

Cisco 360 and lifecycle: Working knowledge of the Cisco 360 Partner Program and lifecycle model (onboard, implement, use, adopt, renew), and how adoption and renewals drive a partner’s Partner Value Index and incentives

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Nice-to-Have

Cisco Customer Success Manager (CSM) certification

Experience at a managed service provider (MSP), especially with NOC operations

Experience with Cisco deal registration, bill-of-materials preparation and Cisco sales tools

Experience with multi-vendor environments, such as HPE Aruba, including ClearPass

Additional Cisco certifications in security, enterprise networking or collaboration

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Soft Skills

Confident and professional in front of customers, including senior stakeholders

Clear communicator who can simplify complex technical topics

Consultative, outcome-focused approach to both presales and customer success

Proactive and organized, able to manage several customers at the same time

Comfortable representing a partner’s brand