We're Watts. Together, we're reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.
Watts Water Technologies designs and manufactures products and solutions that promote the safety, efficiency, and control of water across commercial, residential, industrial, and municipal applications. Our mission is to ensure the Earth's most precious resources remain safer, cleaner, and more useful for our customers.
The Supervisor, Applications Engineering leads a team of eight to twelve Application Engineers responsible for delivering customer-focused technical solutions, product application guidance, and pre-sales engineering support. Expectations include individual, customer-facing efforts, as well as leading the team. This role serves as a key interface between customers, sales, and engineering, ensuring that Watts products are properly specified, configured, and integrated to meet application requirements and evolve market needs.
The position balances hands-on technical leadership with team development, consistent, high-quality application engineering output while supporting business growth and customer satisfaction. The Supervisor partners closely with Product Management, NPD Engineering, and the Supervisor of Technical Services to translate customer requirements into scalable solutions and actionable product insights.
The ideal candidate is a flexible, hands-on leader who ensures customer inquiries, product questions, submittal packages, and design wins are handled accurately, professionally, and efficiently while driving continuous improvement in service quality, processes, and customer experience.
This position reports to the Manager of Product Applications and Support and is based in our North Andover, MA office.
RESPONSIBILITIES AND DUTIES:
- Schedule and manage application design and support coverage to meet service levels and ensure adherence to internal processes and compliance requirements.
- Lead, mentor, and develop a team of Application Engineers to deliver high-quality pre-sales engineering support and solution design.
- Manage team workload, prioritization, and response times to ensure alignment with business needs and service-level expectations.
- Provide expert guidance on product selection, system configuration, and application design across commercial and industrial use cases.
- Support sales teams with technical expertise, including application reviews, proposal development, presentations, and customer engagements.
- Serve as the escalation point for complex application challenges, ensuring timely and effective resolution.
- Oversee development and validation of customer-specific solutions, ensuring compliance with applicable codes, standards, and performance requirements.
- Collaborate with various Engineering teams (NPD/MFG) and Product Management to communicate customer needs, application trends, and opportunities for product improvement.
- Drive continuous improvement in application engineering processes, tools, and technical content to enhance efficiency and customer experience.
- Support installation and integration guidance, ensuring successful deployment and performance optimization of solutions.
- Oversee the creation of technical documentation, application guidelines, and training materials for internal and external stakeholders.
- Foster strong cross-functional relationships with sales, technical services, quality, and manufacturing teams.
- Maintain a customer-focused, collaborative, and continuous improvement culture within the team.
- All other duties as required.
Required Qualifications
- Bachelor's degree in engineering or a closely related technical field.
- Minimum of 7 years of experience in applications engineering, system design, or customer-facing technical roles.
- Strong background in product applications, system integration, and solution-based problem solving.
- Working knowledge of plumbing, HVAC, or fluid system applications; familiarity with applicable, North America model building codes (IPC/UPC/ICC) and product standards (ASSE, CSA, UL/FM) is a plus.
- Experience supporting sales channels with technical expertise and customer engagement.
- Ability to manage projects or processes that span outside of immediate responsibilities and work independently with little supervision in an effective manner.
- Strong analytical, decision-making, and problem-solving skills.
- Excellent interpersonal, verbal, and written communication skills, with the ability to interact across all levels of the organization.
- Ability to manage multiple priorities, projects, and cross-functional initiatives in a dynamic environment.
- Proficiency with CPQ/quotation tools and Microsoft 365 applications; SAP experience a plus.
- Self-motivated, proactive, and results-oriented with a strong customer focus.
- Demonstrates flexibility in work assignments to effectively meet the team's needs.
- Must be authorized to work in the U.S. without requiring sponsorship.
General Applicable Company Competencies
- Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
- Punctuality and dependability.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Maintain productive and collaborative relationships with other Watts employees.
- Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
The expected salary range for this position is $112,000-128,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.
Working Conditions: While performing the job duties, you will be working in an office environment and may, at times, be required to be present on the engineering development floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the No. Andover location three days per week (Monday - Wednesday) and can work remotely two days per week (Thursday and Friday). Up to 10% travel, including customer visits, training events, and company meetings.
Physical Requirements: Specific physical abilities required for this position include, but are not limited to:
- Ability to remain seated at a desk or workstation for extended periods.
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
- Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
- Ability to read documents, use a computer, and perform data entry tasks.
- Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
- Ability to operate standard office equipment such as computers, printers, phones, and copiers.
- Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
#LIHybridWatts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Learn more about our benefit offerings here: ;/li>
How we work:At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
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