The Impact You Will Have in This RoleAs a
Application Support Engineer, you will play a critical role in ensuring the reliability, resiliency, and operational excellence of DTCC's Institutional Trade Processing (ITP) platforms that support global cross-border equity and debt trade processing and settlement.
Leveraging
Site Reliability Engineering (SRE) principles, you will drive stability and continuous improvement across a complex ecosystem of distributed systems, cloud technologies, OpenShift Container Platform (OCP), and enterprise messaging platforms. Your work will help reduce operational risk, improve system availability, automate manual processes, and strengthen the reliability of business-critical services.
Supporting a portfolio of
40+ mission-critical applications, you will partner with globally distributed teams across Application Development, Infrastructure, Network, Cloud, and Operations to deliver seamless production support, rapid incident resolution, and continuous service modernization.
Your Primary Responsibilities:
Site Reliability Engineering & Production Support - Monitor application and platform health, proactively identifying and resolving reliability risks.
- Lead incident response, troubleshooting, and root cause analysis (RCA) activities for critical production issues.
- Drive preventative actions and service improvements to reduce recurring incidents and improve system stability.
- Assess business impact and coordinate resolution efforts across technology and business teams.
Application Reliability & Operational Excellence - Ensure application availability, performance, and resiliency across production environments.
- Execute application recovery, failover, restart, and availability management procedures.
- Support critical processing schedules and operational commitments.
Knowledge Management & Operational Readiness - Maintain and update support runbooks, knowledge articles, SOPs, and troubleshooting guides.
- Ensure documentation remains current and audit-ready.
- Establish escalation paths and SME contact information.
Change, Release & Deployment Management - Support application releases, vendor upgrades, and production deployments.
- Validate implementation readiness and ensure successful deployment outcomes.
- Partner with development teams to improve release quality and operational readiness.
Disaster Recovery & Business Continuity - Execute Disaster Recovery (DR) procedures during planned tests and unplanned events.
- Maintain DR scripts and evidence required for BCM and audit compliance.
- Participate in resilience and recovery exercises.
Automation & Continuous Improvement - Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
- Enhance monitoring, observability, alerting, and support tooling.
- Drive continuous improvement initiatives using SRE and operational best practices.
Disaster Recovery & Business Resiliency - Execute and support disaster recovery (DR) testing, recovery procedures, and resilience exercises.
- Maintain recovery documentation, scripts, and audit evidence required for business continuity and regulatory compliance.
Cross-Functional Collaboration - Partner with Application Development, Infrastructure, Database, Cloud, Security, and Product teams to ensure service reliability.
- Serve as a key stakeholder during major incidents, change events, and operational reviews.
- Build strong relationships across global teams to drive operational excellence and service improvements.
Governance, Risk & Compliance - Support audits, control testing, and evidence collection activities.
- Ensure operational processes align with security, risk, and compliance requirements.
- Maintain strong control practices that support DTCC's operational resilience objectives. Collaboration & Stakeholder Management
Qualifications - Bachelor's degree preferred or equivalent practical experience
- 4 years of software engineering experience developing enterprise applications.
Shift information -
- Second Shift (EST)
- Monday - Friday
- 3:00 PM - 11:00 PM EST
Talents Needed For Success:Core Technologies - Java/J2EE
- Oracle, SQL, DB2
- IBM MQ, Kafka
- Splunk, Grafana, AutoSys
- ServiceNow and ITIL processes
Platform Experience - Linux/Unix
- AWS or cloud-based environments
Required Experience - Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
- Experience supporting distributed systems and enterprise-scale applications.
- Experience with AWS or cloud-based environments.
- Understanding of messaging systems, middleware, networking, or integration platforms (IBM MQ, Kafka, IIB, or similar).
- Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.
- Scripting or programming experience using Python or similar languages.
- Knowledge of financial services, securities processing, or capital markets environments.
- Strong problem-solving skills with a focus on operational excellence, automation, and continuous improvement.
Preferred skills - Exposure to mainframe environments, including batch processing, job monitoring, and JCL.
- Experience supporting Kafka-based applications and event-driven architectures.
- Exposure to AI-driven automation or operational efficiency initiatives in production support environments.
- Understanding of enterprise integration and distributed processing platforms.
About UsWith over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
Never miss an opportunity! Create an alert based on the job you applied for.