Application Support Engineer

Job Title: Application Support Engineer

Location: Sunnyvale, CA (need only local candidates in Bay Area, CA)

Full time

and Skills

• 7+ years of hands-on experience in application/production support.
• Strong expertise in AWS cloud services and cloud-based application support.
• Strong Java development experience
• Excellent troubleshooting and analytical skills.
• Java development experience.
• Experience handling critical production incidents and major incident management.
• Strong knowledge of ITIL processes and best practices.
• Expertise in AWS - EC2, S3, IAM, CloudWatch, RDS (MySQL, PostgreSQL, Oracle), Lambda, VPC, Auto Scaling, Elastic Load Balancer (ALB/NLB), Route 53, CloudFormation, ECS/EKS (preferred)
• Expertise in Application Support - Production Support (L2/L3), Incident, Problem, and Change Management, SLA & KPI Management, Root Cause Analysis (RCA), Performance Tuning, Application Monitoring, Release & Deployment Support
• Strong Knowledge in SQL / NoSQL Databases, Query optimisation & performance analysis.
• Experience in Linux/Unix and Windows systems
• Expertise in Shell Scripting/Python/Terraform
• Expertise in Git, Jenkins, Docker, Kubernetes, CI/CD pipelines
• Strong knowledge in Monitoring and Logging - Splunk, Grafana, Prometheus
• Knowledge in ITSM tools - ServiceNow, BMC Remedy, Jira
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fast-paced, 24x7 production support environment