Remote
•
4d ago
Customer Success Manager Remote Long Term Key Responsibilities Customer Engagement & Success- Act as the primary point of contact for assigned customers post-implementation. - Build trusted relationships with business, IT, and automation stakeholders. - Drive customer onboarding, adoption, and long-term success. - Conduct regular business reviews (QBRs). Value Realization & Adoption- Define and track customer success plans, KPIs, and ROI. - Identify opportunities to expand automation use cases
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