job summary:
Our client in Chicago, Illinois is looking for a Process Design Analyst to join their team for a long term project. This role leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs.
location: Telecommute
job type: Contract
salary: $50 - 60 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
* Leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs.
* Provides complex analysis and decision support to business to deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement.
* Responsible for defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.
* Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external training.
* Responsible for building and maintaining centralized processing documentation. Evaluates and approves content for reference library. Maintains inventory of business process methodologies and approach. Documents business processes by applying and promoting process modeling best practices.
* Acts as business project manager for large process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.
* Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data.
qualifications:
* Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
* Excellent analytical, organizational and planning skills.
* Proven business process modeling and analysis skills.
* Proficiency to facilitate meetings of high complexity.
* In-depth knowledge of project management principles.
* Expert knowledge of change management principles and methods.
* Strong communication, interpersonal and presentation skills both verbal and written.
* Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
skills:
business process modeling,decision support,data availability,analytical,analysis skills,communication,planning skills,user acceptance testing,business priorities,continuous improvement,process improvement projects,business process,business processes,business needs,change management principles,cost-effectiveness,external customer service,presentations,presentation skills,documenting processes,finance,statistical reports,metrics,operational reporting,process modeling,project management principles,planning projects,reference library
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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