Salary : $68,038.00 - $105,466.00 Annually
Location : 101 City Hall Plaza, Durham, NC
Job Type: Temporary with benefits (More than 1000 hours)
Remote Employment: Flexible/Hybrid
Job Number: 26-06173
Department: Technology Solutions
Opening Date: 10/09/2026
Closing Date: 10/24/2026 11:59 PM Eastern
Position DescriptionWork, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.
Hiring Range: $68,038-86,763
Work Day/Hours: 8am - 5pm
The City of Durham's nationally recognized, award-winning builds and aligns the City's information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.
The IT Support Engineer is devoted to providing enterprise technology support and analysis for the City including strategic technology management and technology governance, application management and integration, systems administration, enterprise GIS, network operations and administration, security, technical support for specialized systems and equipment, and general user and desktop applications support. Performs fully proficient journey-level analysis work requiring independent evaluation and analysis of issues and the exercise of judgment, education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.
May serve as a hardware or software administrator, serve as an escalation point for troubleshooting and support, provide support to enterprise GIS including the provision of GIS work products, or assist with the coordination of the City's IT governance process. Some assignments may require on-site work requiring travel to different City buildings and/or locations.
Duties/Responsibilities - Provides ongoing technical support to assigned software, hardware, network and/or related technology systems, infrastructure, and/or programs; troubleshoots issues and/or facilitates business operations; maintains records of support issues; monitors system, infrastructure, or program performance; and troubleshoots complex support issues.
- Assesses client or business needs; researches, analyzes and makes recommendations for technology solutions; and extracts data to provide reports, maps and other documents.
- Coordinates with City departments to provide user and systems support; attends meetings to provide technical expertise; creates user documentation and system documentation; and plans and conduct training as assigned.
- Installs hardware and software patches and upgrades; participates in ad-hoc technology projects and may serve as project manager for smaller projects and/or assist with project management on larger projects.
- Providing hardware and software support to end users.
- Responding to escalated help desk calls.
- Working with vendors to resolve problems.
- Diagnosing, troubleshooting, and repairing failures.
- Maintaining, updating and troubleshooting servers, computers, and peripherals.
- Installing and configuring hardware and software and assisting with upgrades, installing patches and updates.
Minimum Qualifications & Experience - Bachelor's degree or equivalent in information technology, computer science, or a directly related field
- Two years of related experience.
- Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire
- Requires technical certifications, such as (but not limited to), A+ certification, Network + certification, Microsoft Certified Professional or equivalent computer vendor certifications.
- Must obtain Dell Client Foundations Certification within 6 months of hire
- Must obtain Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification within 6 months of hire.
Benefits - General Full-Time Employees - 12-13 paid holidays per year
- 13 standard work days of vacation per year
- 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
- 2 weeks paid military leave per year
- Medical, dental, vision, and supplemental life insurance plans
- State and City retirement plans
- Short and long term disability plans
- Paid temporary disability leave for specified conditions
- City contribution of 13.6% into the N.C. State Retirement System
- Paid funeral leave
- Employee Assistance Program - personal and family counseling
- Paid life insurance equal to annual salary
- 48 hours for volunteer work each year*
- 4 hours parental leave each year
- Workman's Compensation Insurance
- 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year) - 401(k) retirement plan (5.0% of salary)
- State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period) - 401(k) retirement plan (5.0% of salary)
- State retirement plan effective first day of the month following date of hire
- Health insurance effective first day of the month following date of hire
- Dental and life insurance, after one year of service
- Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
- City of Durham Website
- Walk in
- Job fair
- Employee referral
- Professional organization ***Please list the organization in "other" box below***
- Internet posting ***Please list the specific web site in the "other" box below***
- Craig's List
- Facebook
- LinkedIn
- GlassDoor
- governmentjobs.com
- Monster.com
- Indeed.com
- Employment Security Commission
- Magazine/Newspaper
- Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
- Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
- High School Diploma or Equivalent (GED, HiSET, TASC)
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related experience do you have?
- No related experience
- Less than 1 year of related experience
- 1 year but less than 2 years of related experience
- 2 years but less than 6 years of related experience
- 6 years but less than 10 years of related experience
- 10 or more years of related experience
05
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
- I have a valid, unrestricted NC driver's license.
- I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
- I do not have a valid, unrestricted driver's license.
06
Do you have a Dell Client Foundations Certification?
- Yes, Must obtain Dell Client Foundations Certification within 6 months of hire
- No, I do not have a Dell Client Foundations Certification but I AM willing and able to obtain one within 6 months of my start date
- No, I do not have a Dell Client Foundations Certification and I AM NOT willing or able to obtain one within 6 months of my start date
07
Do you have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification?
- Yes, I currently have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification
- No, I do not have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification but I AM willing and able to obtain one within 6 months of my start date
- No, I do not have a Criminal Justice Information Services (CJIS) Security and Privacy: Privileged Role Certification and I AM NOT willing or able to obtain one within 6 months of my start date
08
Do you have any Technical certifications (such as (but not limited to), A+ certification, Network + certification, Microsoft Certified Professional or equivalent computer vendor certifications)
09
Please list any/all technical certifications you currently possess:
Required Question
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