Full time jobs - service now for USC/

Location – USA Remote

Full time

Rate– $106K Base + unto 8% bonus + benefits or best rate

Location :

1st preference, Frisco, TX, Morrisville, NC

2nd preference : Melbourne, FL

If not – USA Remote

This is for an ITAR project and clear BGV is required

1. ServiceNow - Developer - ITSM

Role Summary 

We are seeking an experienced ServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders. 

Key Responsibilities 

• Configure and implement ServiceNow ITSM modules:  

• Incident Management 

• Problem Management 

• Change Management 

• Request Management 

• Knowledge Management 

• Service Catalog 

• CMDB 

• Develop and customize ServiceNow applications using:  

• Business Rules 

• Client Scripts 

• Script Includes 

• Flow Designer 

• UI Policies 

• UI Actions 

• Record Producers 

• Catalog Items 

• Build and maintain integrations using:  

• REST APIs 

• SOAP APIs 

• IntegrationHub 

• MID Servers 

• Develop workflow automation and approval processes. 

• Support platform upgrades, patching, deployments, and production support activities. 

• Troubleshoot and resolve ServiceNow application and integration issues. 

• Collaborate with business analysts and functional consultants to translate requirements into technical solutions. 

• Participate in code reviews and follow ServiceNow development best practices. 

• Create technical design documents and unit test documentation. 

• Support Agile delivery processes including sprint planning, development, testing, and deployment. 

Mandatory Skills 

ServiceNow Platform 

• ITSM 

• Service Catalog 

• CMDB 

• Flow Designer 

• IntegrationHub 

• Service Portal / Employee Center 

Development 

• JavaScript 

• Business Rules 

• Client Scripts 

• Script Includes 

• UI Policies 

• UI Actions 

• ACLs 

Integrations 

• REST APIs 

• SOAP APIs 

• MID Server 

• Import Sets 

• Transform Maps 

Methodology 

• ITIL 

• Agile / Scrum 

Preferred Certifications 

Mandatory 

• ServiceNow Certified System Administrator (CSA) 

• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) 

• ServiceNow Certified Application Developer (CAD) 

Additional Advantage 

• ITIL v4 Foundation 

• CIS-Discovery 

• CIS-Data Foundations 

• CIS-CSM 

• CIS-HRSD 

Experience Requirements 

• 3-7 years of ServiceNow experience 

• Minimum 3 years of ITSM implementation experience 

• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management. 

• Experience with ServiceNow integrations and workflow automation. 

• Experience working with enterprise customers in implementation or support projects. 

• Good understanding of ServiceNow development lifecycle and best practices. 

2. ServiceNow -  Architect
3. ServiceNow Architect
4. Role Summary
5. The ServiceNow Architect will be responsible for translating business and functional requirements into scalable, secure, and high-performing ServiceNow solutions. This role provides architectural leadership across ServiceNow modules, ensures adherence to platform best practices and coding standards, and governs solution design for integrations, workflows, and enterprise implementations.
6. ---------------------------------------------------------------------
7. Key Responsibilities
8. Architecture & Solution Design
9. • Translate business and functional requirements into end-to-end ServiceNow architectural solutions
10. • Define solution architecture across ITSM, ITOM, CMDB, and other ServiceNow modules
11. • Ensure all development aligns with ServiceNow best practices, platform guidelines, and architectural standards
12. • Review and approve technical designs to ensure scalability, maintainability, and performance
13.  
14. Platform Governance & Standards
15. • Establish and enforce coding standards, development guidelines, and design patterns
16. • Ensure all customizations and configurations go through proper architectural review
17. • Minimize technical debt and avoid over-customization
18. • Govern reuse of components, integrations, and workflows
19.  
20. Integrations & Automation
21. • Design and oversee new integrations using REST/SOAP APIs, MID Server, and IntegrationHub
22. • Ensure integration architecture follows security, performance, and data integrity standards
23. • Lead design and optimization of workflows, Flow Designer, and automation frameworks
24.  
25. CMDB, ITOM & Data Optimization
26. • Provide architectural leadership for CMDB design, data modeling, and normalization
27. • Ensure CMDB compliance, data quality, and alignment with CSDM
28. • Design and optimize ITOM solutions including Discovery, Service Mapping, Event Management, and integrations
29. • Drive data optimization strategies across ServiceNow modules
30.  
31. Delivery & Collaboration
32. • Work closely with developers, functional consultants, and stakeholders to guide implementation
33. • Support Agile delivery teams with architectural direction and design decisions
34. • Review and validate solutions before deployment to production
35. • Provide technical mentorship to development teams
36. ---------------------------------------------------------------------
37. Required Skills & Experience
38. • Extensive experience as a ServiceNow Architect
39. • Strong hands-on experience across ITSM, ITOM, and CMDB
40. • Deep knowledge of ServiceNow architecture, data model, and platform capabilities
41. • Proven experience with:
42. • Workflow and Flow Designer
43. • Integrations (REST, SOAP, IntegrationHub, MID Server)
44. • CMDB, CSDM, data normalization, and reconciliation
45. • Strong understanding of ServiceNow performance optimization and security
46. • Ability to define and enforce coding standards and architectural governance
47. ---------------------------------------------------------------------
48. Preferred Qualifications
49. • ServiceNow certifications such as CSA, CAD, CIS (ITSM/ITOM)
50. • Experience in large-scale or enterprise ServiceNow implementations
51. • Strong communication skills for customer-facing architectural discussions
52. • Experience working in Agile / SAFe environments