Search Jobs | Dice.com

4 results (1 new)

Group by company

Help Desk Support Technician – Tier 2

Hiring Dreams LLC

Remote or Hybrid in Augusta, Maine • Today

Easy Apply

Contract

15 - 20

IT Support Specialist, Tier 2

Keeper Security, Inc.

Remote • Today

Full-time

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Help Desk Analyst/Technician - HYBRID (Locals to Augusta, ME)

Chandra Technologies, Inc.

Hybrid in Augusta, Maine • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Hiring Dreams LLC

Job Details

Skills

Call Center
Microsoft Office
Microsoft Windows
Operating Systems
Public Sector
Customer Service
Documentation
Help Desk
Issue Tracking
Computer Hardware
Tier 2
Communication
Management
Service Level
Technical Support

Summary

Position Title: Help Desk Support Technician – Tier 2
Client: State of Maine
Location: Augusta, Maine
Work Arrangement: Mostly Remote
Work Schedule: Saturday–Wednesday, core business hours
Onsite Requirement: Every other Wednesday in Augusta, Maine

Visa: USCEAD or

Job Summary

We are seeking a qualified Tier 2 Help Desk Support Technician to provide technical support to end users for the State of Maine. The ideal candidate will have hands-on experience troubleshooting Windows operating systems, supporting Microsoft Office 365, managing help desk tickets, and resolving technical issues in a help desk or call center environment.

Candidates must reside within one hour of Augusta, Maine and be available to work onsite every other Wednesday.

Key Responsibilities

Provide Tier 2 technical support and troubleshoot end-user hardware and software issues.
Diagnose and resolve Windows operating system problems.
Support Microsoft Office 365 applications and related user issues.
Log, track, update, and resolve incidents through a ticketing system.
Deliver responsive technical assistance in a help desk or call center environment.
Escalate complex technical issues when necessary.
Maintain accurate ticket documentation and follow established support procedures.

Required Qualifications

Previous help desk or call center experience.
Hands-on experience with Windows operating systems.
Working knowledge of Microsoft Office 365.
Experience using ticketing systems for incident tracking and resolution.
Strong troubleshooting, communication, and customer service skills.
Must live within one hour of Augusta, Maine.
Must be available to work onsite every other Wednesday.

Preferred Qualifications

Previous experience supporting state government or public-sector environments.
Experience following established IT support processes and service-level expectations.

Work Schedule

Saturday through Wednesday.
Mostly remote work.
Onsite attendance in Augusta, Maine, every other Wednesday.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91141284
Position Id: 9123315
Posted 5 hours ago

Company Info

About Hiring Dreams LLC

Hiring Dreams is a premier provider of employment and staffing solutions to customers across the United States. We provide long-term, short- term, temporary-to-permanent, placement staffing and enhanced staffing services. We are a global IT solution provider of end-to-end, innovative, cutting edge software solutions. Hiring Dreams is one of the preeminent hi-tech IT and consulting organization. We brings you the best practices, technologies and business models that can help you stay ahead in a changing economy and marketplace.

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mohammad Farhan

Recruiter @ Hiring Dreams LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

It looks like there aren't any Similar Jobs for this job yet.

Search all similar jobs

Remote jobs at Hiring Dreams LLC

Hiring Dreams LLC

Job Details

Skills

Call Center
Microsoft Office
Microsoft Windows
Operating Systems
Public Sector
Customer Service
Documentation
Help Desk
Issue Tracking
Computer Hardware
Tier 2
Communication
Management
Service Level
Technical Support

Summary

Visa: USCEAD or

Job Summary

Candidates must reside within one hour of Augusta, Maine and be available to work onsite every other Wednesday.

Key Responsibilities

Provide Tier 2 technical support and troubleshoot end-user hardware and software issues.
Diagnose and resolve Windows operating system problems.
Support Microsoft Office 365 applications and related user issues.
Log, track, update, and resolve incidents through a ticketing system.
Deliver responsive technical assistance in a help desk or call center environment.
Escalate complex technical issues when necessary.
Maintain accurate ticket documentation and follow established support procedures.

Required Qualifications

Previous help desk or call center experience.
Hands-on experience with Windows operating systems.
Working knowledge of Microsoft Office 365.
Experience using ticketing systems for incident tracking and resolution.
Strong troubleshooting, communication, and customer service skills.
Must live within one hour of Augusta, Maine.
Must be available to work onsite every other Wednesday.

Preferred Qualifications

Previous experience supporting state government or public-sector environments.
Experience following established IT support processes and service-level expectations.

Work Schedule